Error message when you try to perform a full backup on a Windows Vista-based computer: The request could not be performed because of an I/O device error

Error message when you try to perform a full backup on a Windows Vista-based computer: The request could not be performed because of an I/O device error

Article ID : 952272
Last Review : May 19, 2008
Revision : 1.0

SYMPTOMS

When you try to perform a full backup on a Windows Vista-based computer, you may receive one of the following error messages before the backup of the first drive is complete:

The request could not be performed because of an I/O device error (0x8007045D)
Please rerun backup once issue is resolved.
The request could not be performed because of an I/O device error (2147943517)
Please rerun backup once issue is resolved.

Note Error codes 2147943517 and 0x8007045D both represent the same ERROR_IO_DEVICE error.

RESOLUTION

To resolve this problem, follow these steps:

1. Click Start, click Control Panel, click System and Maintenance, and then click System.
2. In the navigation pane, click System Protection. If you are prompted for an administrator password or for confirmation, type the password, or click OK.
3. Click the System Protection tab, click to clear the check boxes of any disks that are listed under Automatic restore points, and then click Turn System Restore Off.
4. Click Apply. Notice that the Most recent restore point column on all disks now displays None.
5. Click to select the check boxes of the disks whose check boxes you cleared in step 3, and then click Apply.
6. Click Create to create a system restore point.
7. In the System Protection dialog box, type a description, and then click Create.
8. When the restore point has been created, click OK.
9. Rerun the backup operation.

APPLIES TO
• Windows Vista Business
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Ultimate
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Ultimate 64-bit Edition

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Keywords: 
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