Error message when you try to install Windows Mobile Device Center on a computer that is running Windows Server 2008: The update could not be installed because at least one Windows component required by Windows Mobile Device Center is missing

Error message when you try to install Windows Mobile Device Center on a computer that is running Windows Server 2008: The update could not be installed because at least one Windows component required by Windows Mobile Device Center is missing

Article ID : 950169
Last Review : March 26, 2008
Revision : 1.0

SYMPTOMS

When you try to install Microsoft Windows Mobile Device Center on a computer that is running Windows Server 2008, you receive the following error message:

The update could not be installed because at least one Windows component required by Windows Mobile Device Center is missing

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CAUSE

This problem occurs if the Desktop Experience feature is not installed. In Windows Server 2008, the Desktop Experience feature must be installed before you can install Windows Mobile Device Center.

Note You cannot install Microsoft ActiveSync on a computer that is running Windows Server 2008 or Windows Vista.

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RESOLUTION

To resolve this problem, follow these steps:

1. Click Start, point to Adminstrative Tools, and then click Server Manager.
2. In the console tree, click Features, and then click Add Features.
3. In the details pane, click to select the Desktop Experience check box.
4. Click Next, and then click Install.

You can now successfully install Windows Mobile Device Center.

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REFERENCES

946397 (/Feedback.aspx?kbNumber=946397/) When you do not install the Desktop Experience feature of Windows Server 2008, programs that require programs that are included in Desktop Experience do not run
947036 (/Feedback.aspx?kbNumber=947036/) How to enable Windows Vista user experience features on a computer that is running Windows Server 2008

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APPLIES TO
• Windows Server 2008 Enterprise
• Windows Server 2008 Standard
• Microsoft Windows Mobile Device Center

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Keywords: 
kbexpertisebeginner kbtshoot kbprb KB950169

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Microsoft Knowledge Base Article

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