Error message when you try to import an image from a scanner by using Windows Fax and Scan or by using Windows Photo Gallery in Windows Vista SP1: A problem prevented the document from being scanned

Error message when you try to import an image from a scanner by using Windows Fax and Scan or by using Windows Photo Gallery in Windows Vista SP1: A problem prevented the document from being scanned

Article ID : 953253
Last Review : May 28, 2008
Revision : 1.1
On This Page

SYMPTOMS

When you install a Windows Image Acquisition (WIA) scanner on a Windows Vista SP1-based computer, and then you try to import an image from the scanner by using Windows Fax and Scan or by using Windows Photo Gallery, you receive the following error message:

A problem prevented the document from being scanned. Please try again, or for troubleshooting information, see Help and Support of the information that came with the scanner.

Back to the top

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix requires Windows Vista to be installed on the computer.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

File name File version File size Date Time Platform
Package_1_for_kb953253~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,930 20-May-2008 01:56 Not Applicable
Package_2_for_kb953253~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,768 20-May-2008 01:56 Not Applicable
Package_3_for_kb953253~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,768 20-May-2008 01:56 Not Applicable
Package_for_kb953253_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,408 20-May-2008 01:56 Not Applicable
Package_for_kb953253_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,367 20-May-2008 01:56 Not Applicable
Package_for_kb953253_client~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,711 20-May-2008 01:56 Not Applicable
Package_for_kb953253_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,408 20-May-2008 01:56 Not Applicable
Package_for_kb953253_server~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,430 20-May-2008 01:56 Not Applicable
Update.mum Not Applicable 2,050 20-May-2008 01:56 Not Applicable
X86_57d2f5bc778f55a17258891f84899b95_31bf3856ad364e35_6.0.6000.20836_none_ff372e65087c1372.manifest Not Applicable 700 20-May-2008 01:56 Not Applicable
X86_f92c57efb9ec4d9c6708518f5c3eba76_31bf3856ad364e35_6.0.6001.22181_none_f14483603d79d547.manifest Not Applicable 700 20-May-2008 01:56 Not Applicable
X86_microsoft-windows-scanprofiles_31bf3856ad364e35_6.0.6000.20836_none_45f0265c6f2be02a.manifest Not Applicable 34,702 17-May-2008 04:31 Not Applicable
X86_microsoft-windows-scanprofiles_31bf3856ad364e35_6.0.6001.22181_none_479b520e6c7f80f6.manifest Not Applicable 34,720 17-May-2008 04:43 Not Applicable
Scansetting.dll 6.0.6000.20836 245,760 17-May-2008 03:33 x86
Wiascanprofiles.dll 6.0.6000.20836 88,064 17-May-2008 03:33 x86
Scansetting.dll 6.0.6001.22181 245,760 17-May-2008 03:26 x86
Wiascanprofiles.dll 6.0.6001.22181 88,064 17-May-2008 03:27 x86

Windows Vista, x64-based versions

File name File version File size Date Time Platform
Amd64_d75f267b855af2ff453bc6c8881534fc_31bf3856ad364e35_6.0.6001.22181_none_603ae2630e4b3d1a.manifest Not Applicable 1,048 20-May-2008 01:56 Not Applicable
Amd64_e3a35de5978d063b020977558d9937d0_31bf3856ad364e35_6.0.6000.20836_none_d778f5bbe59fd7e1.manifest Not Applicable 1,048 20-May-2008 01:56 Not Applicable
Amd64_microsoft-windows-scanprofiles_31bf3856ad364e35_6.0.6000.20836_none_a20ec1e027895160.manifest Not Applicable 61,179 17-May-2008 04:38 Not Applicable
Amd64_microsoft-windows-scanprofiles_31bf3856ad364e35_6.0.6001.22181_none_a3b9ed9224dcf22c.manifest Not Applicable 61,197 17-May-2008 11:23 Not Applicable
Package_1_for_kb953253~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 2,160 20-May-2008 01:56 Not Applicable
Package_2_for_kb953253~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,996 20-May-2008 01:56 Not Applicable
Package_3_for_kb953253~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,996 20-May-2008 01:56 Not Applicable
Package_for_kb953253_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,416 20-May-2008 01:56 Not Applicable
Package_for_kb953253_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,375 20-May-2008 01:56 Not Applicable
Package_for_kb953253_client~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,721 20-May-2008 01:56 Not Applicable
Package_for_kb953253_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,416 20-May-2008 01:56 Not Applicable
Package_for_kb953253_server~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,438 20-May-2008 01:56 Not Applicable
Update.mum Not Applicable 2,064 20-May-2008 01:56 Not Applicable
Scansetting.dll 6.0.6000.20836 302,080 17-May-2008 03:40 x64
Wiascanprofiles.dll 6.0.6000.20836 98,816 17-May-2008 03:40 x64
Scansetting.dll 6.0.6001.22181 302,080 17-May-2008 03:55 x64
Wiascanprofiles.dll 6.0.6001.22181 98,816 17-May-2008 03:55 x64

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

Back to the top

MORE INFORMATION

For more information about Windows Image Acquisition (WIA) architecture, visit the following Microsoft Web site:

http://www.microsoft.com/whdc/device/stillimage/WIA-arch.mspx (http://www.microsoft.com/whdc/device/stillimage/WIA-arch.mspx)

Back to the top


APPLIES TO
• Windows Vista Business
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Starter
• Windows Vista Ultimate
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Service Pack 1

Back to the top

Keywords: 
kbautohotfix kbfix kbexpertisebeginner kbhotfixserver kbqfe KB953253

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks


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Error message when you try to import an image from a scanner by using Windows Fax and Scan or by using Windows Photo Gallery in Windows Vista SP1: A problem prevented the document from being scanned

Error message when you try to import an image from a scanner by using Windows Fax and Scan or by using Windows Photo Gallery in Windows Vista SP1: A problem prevented the document from being scanned

Article ID : 953253
Last Review : May 28, 2008
Revision : 1.0
On This Page

SYMPTOMS

When you install a Windows Image Acquisition (WIA) scanner on a Windows Vista SP1-based computer, and then you try to import an image from the scanner by using Windows Fax and Scan or by using Windows Photo Gallery, you receive the following error message:

A problem prevented the document from being scanned. Please try again, or for troubleshooting information, see Help and Support of the information that came with the scanner.

Back to the top

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Prerequisites

This hotfix requires Windows Vista to be installed on the computer.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions

File name File version File size Date Time Platform
Package_1_for_kb953253~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,930 20-May-2008 01:56 Not Applicable
Package_2_for_kb953253~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,768 20-May-2008 01:56 Not Applicable
Package_3_for_kb953253~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,768 20-May-2008 01:56 Not Applicable
Package_for_kb953253_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,408 20-May-2008 01:56 Not Applicable
Package_for_kb953253_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,367 20-May-2008 01:56 Not Applicable
Package_for_kb953253_client~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,711 20-May-2008 01:56 Not Applicable
Package_for_kb953253_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,408 20-May-2008 01:56 Not Applicable
Package_for_kb953253_server~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,430 20-May-2008 01:56 Not Applicable
Update.mum Not Applicable 2,050 20-May-2008 01:56 Not Applicable
X86_57d2f5bc778f55a17258891f84899b95_31bf3856ad364e35_6.0.6000.20836_none_ff372e65087c1372.manifest Not Applicable 700 20-May-2008 01:56 Not Applicable
X86_f92c57efb9ec4d9c6708518f5c3eba76_31bf3856ad364e35_6.0.6001.22181_none_f14483603d79d547.manifest Not Applicable 700 20-May-2008 01:56 Not Applicable
X86_microsoft-windows-scanprofiles_31bf3856ad364e35_6.0.6000.20836_none_45f0265c6f2be02a.manifest Not Applicable 34,702 17-May-2008 04:31 Not Applicable
X86_microsoft-windows-scanprofiles_31bf3856ad364e35_6.0.6001.22181_none_479b520e6c7f80f6.manifest Not Applicable 34,720 17-May-2008 04:43 Not Applicable
Scansetting.dll 6.0.6000.20836 245,760 17-May-2008 03:33 x86
Wiascanprofiles.dll 6.0.6000.20836 88,064 17-May-2008 03:33 x86
Scansetting.dll 6.0.6001.22181 245,760 17-May-2008 03:26 x86
Wiascanprofiles.dll 6.0.6001.22181 88,064 17-May-2008 03:27 x86

Windows Vista, x64-based versions

File name File version File size Date Time Platform
Amd64_d75f267b855af2ff453bc6c8881534fc_31bf3856ad364e35_6.0.6001.22181_none_603ae2630e4b3d1a.manifest Not Applicable 1,048 20-May-2008 01:56 Not Applicable
Amd64_e3a35de5978d063b020977558d9937d0_31bf3856ad364e35_6.0.6000.20836_none_d778f5bbe59fd7e1.manifest Not Applicable 1,048 20-May-2008 01:56 Not Applicable
Amd64_microsoft-windows-scanprofiles_31bf3856ad364e35_6.0.6000.20836_none_a20ec1e027895160.manifest Not Applicable 61,179 17-May-2008 04:38 Not Applicable
Amd64_microsoft-windows-scanprofiles_31bf3856ad364e35_6.0.6001.22181_none_a3b9ed9224dcf22c.manifest Not Applicable 61,197 17-May-2008 11:23 Not Applicable
Package_1_for_kb953253~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 2,160 20-May-2008 01:56 Not Applicable
Package_2_for_kb953253~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,996 20-May-2008 01:56 Not Applicable
Package_3_for_kb953253~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,996 20-May-2008 01:56 Not Applicable
Package_for_kb953253_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,416 20-May-2008 01:56 Not Applicable
Package_for_kb953253_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,375 20-May-2008 01:56 Not Applicable
Package_for_kb953253_client~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,721 20-May-2008 01:56 Not Applicable
Package_for_kb953253_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,416 20-May-2008 01:56 Not Applicable
Package_for_kb953253_server~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,438 20-May-2008 01:56 Not Applicable
Update.mum Not Applicable 2,064 20-May-2008 01:56 Not Applicable
Scansetting.dll 6.0.6000.20836 302,080 17-May-2008 03:40 x64
Wiascanprofiles.dll 6.0.6000.20836 98,816 17-May-2008 03:40 x64
Scansetting.dll 6.0.6001.22181 302,080 17-May-2008 03:55 x64
Wiascanprofiles.dll 6.0.6001.22181 98,816 17-May-2008 03:55 x64

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

Back to the top

MORE INFORMATION

For more information about Windows Image Acquisition (WIA) architecture, visit the following Microsoft Web site:

http://www.microsoft.com/whdc/device/stillimage/WIA-arch.mspx (http://www.microsoft.com/whdc/device/stillimage/WIA-arch.mspx)

Back to the top


APPLIES TO
• Windows Vista Business
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Starter
• Windows Vista Ultimate
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Service Pack 1

Back to the top

Keywords: 
kbfix kbexpertisebeginner kbhotfixserver kbqfe KB953253

Back to the top

 

Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks


You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

AddThis Social Bookmark Button

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