Error message when you try to delete a folder after an SMB share has been removed on a computer that is running Windows Vista Service Pack 1 or Windows Server 2008: The action cant be completed because the folder is open in another program

Error message when you try to delete a folder after an SMB share has been removed on a computer that is running Windows Vista Service Pack 1 or Windows Server 2008: The action can’t be completed because the folder is open in another program

Article ID : 949857
Last Review : March 12, 2008
Revision : 1.1
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SYMPTOMS

Consider the following scenario:

• On a computer that is running Windows Vista Service Pack 1 (SP1) or Windows Server 2008, you create a Server Message Block (SMB) share.
• After the share is not accessed for some time, you remove the share.

In this scenario, you cannot delete the folder that is used to back the share. Additionally, you receive an error message that resembles the following:

Folder In Use
The action can’t be completed because the folder is open in another program
Close the folder and try again.

In this case, you have to restart the computer. After that, you can delete the folder.

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CAUSE

This issue occurs because of a handle leak. When the share is removed, the handle to the folder that backs the share may not be closed. Therefore, the issue occurs.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 32-bit versions
File name File version File size Date Time Platform
Package_1_for_kb949857~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,947 29-Feb-2008 19:07 Not applicable
Package_2_for_kb949857~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,785 29-Feb-2008 19:07 Not applicable
Package_3_for_kb949857~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,785 29-Feb-2008 19:07 Not applicable
Package_4_for_kb949857~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,785 29-Feb-2008 19:07 Not applicable
Package_for_kb949857_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,425 29-Feb-2008 19:07 Not applicable
Package_for_kb949857_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,367 29-Feb-2008 19:07 Not applicable
Package_for_kb949857_client~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,712 29-Feb-2008 19:07 Not applicable
Package_for_kb949857_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,421 29-Feb-2008 19:07 Not applicable
Package_for_kb949857_sc~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,423 29-Feb-2008 19:07 Not applicable
Package_for_kb949857_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,425 29-Feb-2008 19:07 Not applicable
Package_for_kb949857_server~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,431 29-Feb-2008 19:07 Not applicable
Update.mum Not applicable 2,580 29-Feb-2008 19:07 Not applicable
X86_887e7858009ba2192ece3e99070dbb99_31bf3856ad364e35_6.0.6000.20782_none_4a7f885d5ef679b2.manifest Not applicable 700 29-Feb-2008 19:07 Not applicable
X86_c22599967b2f107b98aa2613252afdc0_31bf3856ad364e35_6.0.6001.22125_none_bd4ddcf782b6fe30.manifest Not applicable 700 29-Feb-2008 19:07 Not applicable
X86_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6000.20782_none_d84648b412a9b8e4.manifest Not applicable 4,627 29-Feb-2008 07:12 Not applicable
X86_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22125_none_da7067c00f9cee34.manifest Not applicable 4,627 29-Feb-2008 07:39 Not applicable
Srv.sys 6.0.6000.20782 290,816 29-Feb-2008 04:05 x86
Srv.sys 6.0.6001.22125 288,768 29-Feb-2008 04:06 x86
Windows Vista, 64-bit versions
File name File version File size Date Time Platform
Amd64_84ae4bd125af69974eab27c57bbe98f7_31bf3856ad364e35_6.0.6000.20782_none_66d3ea15850f71b3.manifest Not applicable 704 29-Feb-2008 19:07 Not applicable
Amd64_87cff416810246af325990773208cdb7_31bf3856ad364e35_6.0.6001.22125_none_648e3899c17b25b8.manifest Not applicable 704 29-Feb-2008 19:07 Not applicable
Amd64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6000.20782_none_3464e437cb072a1a.manifest Not applicable 4,891 29-Feb-2008 07:16 Not applicable
Amd64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22125_none_368f0343c7fa5f6a.manifest Not applicable 4,891 29-Feb-2008 07:58 Not applicable
Package_1_for_kb949857~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,959 29-Feb-2008 19:07 Not applicable
Package_2_for_kb949857~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,795 29-Feb-2008 19:07 Not applicable
Package_3_for_kb949857~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,795 29-Feb-2008 19:07 Not applicable
Package_4_for_kb949857~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,795 29-Feb-2008 19:07 Not applicable
Package_for_kb949857_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,433 29-Feb-2008 19:07 Not applicable
Package_for_kb949857_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,375 29-Feb-2008 19:07 Not applicable
Package_for_kb949857_client~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,722 29-Feb-2008 19:07 Not applicable
Package_for_kb949857_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,429 29-Feb-2008 19:07 Not applicable
Package_for_kb949857_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,431 29-Feb-2008 19:07 Not applicable
Package_for_kb949857_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,433 29-Feb-2008 19:07 Not applicable
Package_for_kb949857_server~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,439 29-Feb-2008 19:07 Not applicable
Update.mum Not applicable 2,598 29-Feb-2008 19:07 Not applicable
Srv.sys 6.0.6000.20782 450,560 29-Feb-2008 04:16 x64
Srv.sys 6.0.6001.22125 452,608 29-Feb-2008 04:36 x64
Windows Vista, Itanium-based versions
File name File version File size Date Time Platform
Ia64_3e37f6e9b0416e4991367f292b242aee_31bf3856ad364e35_6.0.6001.22125_none_96b200694e53efcd.manifest Not applicable 702 29-Feb-2008 19:07 Not applicable
Ia64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22125_none_da720bb60f9af730.manifest Not applicable 4,885 29-Feb-2008 07:53 Not applicable
Package_1_for_kb949857~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,790 29-Feb-2008 19:07 Not applicable
Package_2_for_kb949857~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,790 29-Feb-2008 19:07 Not applicable
Package_for_kb949857_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,425 29-Feb-2008 19:07 Not applicable
Package_for_kb949857_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,426 29-Feb-2008 19:07 Not applicable
Package_for_kb949857_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,429 29-Feb-2008 19:07 Not applicable
Package_for_kb949857_server~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,434 29-Feb-2008 19:07 Not applicable
Update.mum Not applicable 1,922 29-Feb-2008 19:07 Not applicable
Srv.sys 6.0.6001.22125 945,664 29-Feb-2008 04:13 IA-64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Service Pack 1, when used with:
    Windows Vista Enterprise 64-bit Edition
    Windows Vista Home Basic 64-bit Edition
    Windows Vista Home Premium 64-bit Edition
    Windows Vista Ultimate 64-bit Edition
    Windows Vista Business
    Windows Vista Business 64-bit Edition
    Windows Vista Home Basic
    Windows Vista Home Premium
    Windows Vista Ultimate
• Windows Server 2008 Datacenter
• Windows Server 2008 Enterprise
• Windows Server 2008 Standard

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Keywords: 
kbexpertiseadvanced kbfix kbpubtypekc kbqfe kbhotfixserver KB949857

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks


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