Error message when you start a multiprocessor portable computer that runs Windows Vista: STOP: 0x0000007E

Error message when you start a multiprocessor portable computer that runs Windows Vista: STOP: 0x0000007E

Article ID : 950570
Last Review : April 24, 2008
Revision : 1.0
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SYMPTOMS

When you start a multiprocessor portable computer that runs Windows Vista, you may receive the following Stop error message:

STOP: 0x0000007E (parameter1, parameter2, parameter3, parameter4)
NETIO.SYS

This problem typically occurs after a driver for a third-party network adapter is installed.

Notes

• The parameters in this Stop error message vary, depending on the configuration of the computer.
• Not all 0x0000007E Stop error messages are caused by this problem.

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CAUSE

This problem may occur because of a race condition in the Netio.sys driver.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Prerequisites

To apply this hotfix, you must have Windows Vista Service Pack 1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 (/Feedback.aspx?kbNumber=935791/) How to obtain the latest Windows Vista service pack

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
Netio.sys 6.0.6001.18040 223,288 27-Mar-2008 04:14 x86
Netio.sys 6.0.6001.22144 223,288 27-Mar-2008 03:56 x86
Bfe.dll 6.0.6001.22144 328,704 27-Mar-2008 03:48 x86
Fwpkclnt.sys 6.0.6001.22144 101,432 27-Mar-2008 04:00 x86
Fwpuclnt.dll 6.0.6001.22144 595,456 27-Mar-2008 03:50 x86
Ikeext.dll 6.0.6001.22144 438,272 27-Mar-2008 03:50 x86
Wfp.mof Not applicable 814 18-Dec-2007 21:11 Not applicable
Wfp.tmf Not applicable 175,508 27-Mar-2008 01:56 Not applicable
Tcpip.sys 6.0.6001.22144 890,936 27-Mar-2008 04:05 x86
Windows Vista, x64-based versions
File name File version File size Date Time Platform
Netio.sys 6.0.6001.18040 347,192 27-Mar-2008 04:49 x64
Netio.sys 6.0.6001.22144 347,192 27-Mar-2008 04:51 x64
Bfe.dll 6.0.6001.22144 458,240 27-Mar-2008 04:20 x64
Fwpkclnt.sys 6.0.6001.22144 168,504 27-Mar-2008 04:51 x64
Fwpuclnt.dll 6.0.6001.22144 779,776 27-Mar-2008 04:22 x64
Ikeext.dll 6.0.6001.22144 454,656 27-Mar-2008 04:22 x64
Wfp.mof Not applicable 814 18-Dec-2007 21:10 Not applicable
Wfp.tmf Not applicable 174,680 27-Mar-2008 02:32 Not applicable
Tcpip.sys 6.0.6001.22144 1,421,368 27-Mar-2008 04:45 x64
Fwpuclnt.dll 6.0.6001.22144 595,456 27-Mar-2008 03:50 x86
Wfp.mof Not applicable 814 18-Dec-2007 21:11 Not applicable
Windows Vista, Itanium-based versions
File name File version File size Date Time Platform
Netio.sys 6.0.6001.18040 641,592 27-Mar-2008 05:04 IA-64
Netio.sys 6.0.6001.22144 641,592 27-Mar-2008 04:35 IA-64
Bfe.dll 6.0.6001.22144 781,312 27-Mar-2008 04:06 IA-64
Fwpkclnt.sys 6.0.6001.22144 264,248 27-Mar-2008 04:34 IA-64
Fwpuclnt.dll 6.0.6001.22144 1,122,304 27-Mar-2008 04:09 IA-64
Ikeext.dll 6.0.6001.22144 925,696 27-Mar-2008 04:11 IA-64
Wfp.mof Not applicable 814 18-Dec-2007 21:11 Not applicable
Wfp.tmf Not applicable 174,775 27-Mar-2008 02:27 Not applicable
Tcpip.sys 6.0.6001.22144 2,922,552 27-Mar-2008 04:33 IA-64
Fwpuclnt.dll 6.0.6001.22144 595,456 27-Mar-2008 03:50 x86
Wfp.mof Not applicable 814 18-Dec-2007 21:11 Not applicable

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

To merge this hotfix into a system image, follow these steps:

1. Use the Expand.exe tool in Windows Vista to extract the updated files from the hotfix package that has an .msu file name extension. For more information about how to extract files from hotfix packages, click the following article number to view the article in the Microsoft Knowledge Base:

928636 (/Feedback.aspx?kbNumber=928636/) You cannot extract the contents of a Microsoft Update Standalone Package for Windows Vista
2. Use system image management tools to merge the files that you extracted in step 1 into a system image. For more information, visit the following Microsoft TechNet Web site:

http://technet.microsoft.com/en-us/windowsvista/aa940981.aspx (http://technet.microsoft.com/en-us/windowsvista/aa940981.aspx)

For more information about Windows Vista deployment, visit the following Microsoft TechNet Web site:

http://technet2.microsoft.com/WindowsVista/en/library/88f80cb7-d44f-47f7-a10d-e23dd53bc3fa1033.mspx (http://technet2.microsoft.com/WindowsVista/en/library/88f80cb7-d44f-47f7-a10d-e23dd53bc3fa1033.mspx)

For more information about Windows Vista system recovery, click the following article number to view the article in the Microsoft Knowledge Base:

927525 (/Feedback.aspx?kbNumber=927525/) After you install a device or update a driver for a device, Windows Vista may not start

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REFERENCES

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Home Premium
• Windows Vista Home Basic
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Ultimate
• Windows Vista Business 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Enterprise 64-bit Edition

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Keywords: 
kbbug kbfix kbhotfixserver kbqfe KB950570

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