Error message when you put a Windows Vista-based computer to sleep while a PPP connection is active: STOP 0x0000009F

Error message when you put a Windows Vista-based computer to sleep while a PPP connection is active: STOP 0x0000009F

Article ID : 931671
Last Review : August 29, 2007
Revision : 4.0
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SYMPTOMS

You are using Point-toPoint Protocol (PPP) to connect to a network or to the Internet from a Windows Vista-based computer. If you put the computer to sleep while the PPP connection is active, the screen goes black. After approximately 10 minutes, your computer may restart, or you may receive a Stop error message that resembles the following:

STOP 0x0000009F (parameter1, parameter2, parameter3, parameter4)
DRIVER_POWER_STATE_FAILURE

Alternatively, you are using PPP to connect to a network or to the Internet from a Windows Vista-based computer. When you are connected, if you try to install a firewall product or a VPN client software, the installation will fail. When your computer tries to sleep the screen goes black. After approximately 10 minutes, your computer may restart or you may receive a Stop error message that resembles the following:

STOP 0x0000009F (parameter1, parameter2, parameter3, parameter4)
DRIVER_POWER_STATE_FAILURE

When this problem occurs, you may be using a traditional modem, an ADSL modem, or a cellular telephone to connect to a network or to the Internet.

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CAUSE

This problem may occur if you have installed or you are trying to install a Network Device Interface Specification (NDIS) Intermediate driver when you are using the PPP connection. NDIS Intermediate drivers are usually found in Firewall products and VPN client products.

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RESOLUTION

Update information

The following files are available for download from the MicrosoftDownload Center:

DownloadDownload the Update for Windows Vista (KB931671) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=5754C17D-91A0-4DCA-AB86-16E09A5C717B)

DownloadDownload the Update for Windows Vista 64-bit versions (KB931671) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=F7E230F0-51D1-4B47-A0F1-BE39961E39B5)

Release Date: March 27, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 (/Feedback.aspx?kbNumber=119591/) How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

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File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
Cis.scp Not Applicable 733 07-Jan-2007 05:34 Not Applicable
Kmddsp.tsp 6.0.6000.20538 38,400 16-Feb-2007 02:41 Not Applicable
Ndistapi.sys 6.0.6000.20538 20,480 16-Feb-2007 02:00 x86
Ndproxy.sys 6.0.6000.20538 48,640 16-Feb-2007 02:00 x86
Ndptsp.tsp 6.0.6000.20538 49,664 16-Feb-2007 02:42 Not Applicable
Package_1_for_kb931671~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,993 16-Feb-2007 21:36 Not Applicable
Package_2_for_kb931671~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,774 16-Feb-2007 21:36 Not Applicable
Pppmenu.scp Not Applicable 2,815 07-Jan-2007 05:34 Not Applicable
Rasbase-ppdlic.xrm-ms Not Applicable 3,087 16-Feb-2007 03:01 Not Applicable
Rascfg.dll 6.0.6000.20538 77,824 16-Feb-2007 02:43 x86
Rasctrnm.h Not Applicable 1,818 07-Jan-2007 05:35 Not Applicable
Rasdiag.dll 6.0.6000.20538 52,736 16-Feb-2007 02:43 x86
Rasmxs.dll 6.0.6000.20538 32,768 16-Feb-2007 02:43 x86
Rasser.dll 6.0.6000.20538 22,016 16-Feb-2007 02:43 x86
Update.mum Not Applicable 1,897 16-Feb-2007 21:36 Not Applicable
Wanarp.sys 6.0.6000.20538 61,952 16-Feb-2007 02:00 x86
X86_269e9ee2a614dfac0001e78fa4a74ba4_31bf3856ad364e35_6.0.6000.20538_none_fb36b19a73a32c8d.manifest Not Applicable 695 16-Feb-2007 21:36 Not Applicable
X86_84da7f4a277c3867f131b5f5d660ce45_31bf3856ad364e35_6.0.6000.20538_none_21afc2027b785971.manifest Not Applicable 691 16-Feb-2007 21:36 Not Applicable
X86_microsoft-windows-qos_31bf3856ad364e35_6.0.6000.20538_none_acd6557573acd4f9.manifest Not Applicable 23,382 16-Feb-2007 21:38 Not Applicable
X86_microsoft-windows-rasbase_31bf3856ad364e35_6.0.6000.20538_none_0c6b54c69677782f.manifest Not Applicable 71,224 16-Feb-2007 21:38 Not Applicable
Pacer.sys 6.0.6000.20538 70,144 16-Feb-2007 01:59 x86
Pacercnt.h Not Applicable 3,010 07-Jan-2007 05:31 Not Applicable
Pacerprf.dll 6.0.6000.20538 15,360 16-Feb-2007 02:42 x86
Pacerprf.ini Not Applicable 13,750 07-Jan-2007 05:31 Not Applicable
Traffic.dll 6.0.6000.20538 33,280 16-Feb-2007 02:43 x86
Wshqos.dll 6.0.6000.20538 13,824 16-Feb-2007 02:43 x86
Windows Vista, 64-bit versions
File name File version File size Date Time Platform
Amd64_acc4c9534079536f44e9eccb4bcdadb1_31bf3856ad364e35_6.0.6000.20538_none_3d06802746d09e7c.manifest Not Applicable 695 16-Feb-2007 21:36 Not Applicable
Amd64_b5ce9c3d385084c17b9ba09df7d1ffae_31bf3856ad364e35_6.0.6000.20538_none_09643b45146ca66b.manifest Not Applicable 699 16-Feb-2007 21:36 Not Applicable
Amd64_microsoft-windows-qos_31bf3856ad364e35_6.0.6000.20538_none_08f4f0f92c0a462f.manifest Not Applicable 23,426 16-Feb-2007 21:42 Not Applicable
Amd64_microsoft-windows-rasbase_31bf3856ad364e35_6.0.6000.20538_none_6889f04a4ed4e965.manifest Not Applicable 71,324 16-Feb-2007 21:42 Not Applicable
Cis.scp Not Applicable 733 07-Jan-2007 05:35 Not Applicable
Kmddsp.tsp 6.0.6000.20538 46,592 16-Feb-2007 04:05 Not Applicable
Ndistapi.sys 6.0.6000.20538 24,064 16-Feb-2007 02:37 x64
Ndproxy.sys 6.0.6000.20538 59,392 16-Feb-2007 02:37 x64
Ndptsp.tsp 6.0.6000.20538 59,392 16-Feb-2007 04:07 Not Applicable
Package_1_for_kb931671~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 2,005 16-Feb-2007 21:36 Not Applicable
Package_2_for_kb931671~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,784 16-Feb-2007 21:36 Not Applicable
Pppmenu.scp Not Applicable 2,815 07-Jan-2007 05:35 Not Applicable
Rasbase-ppdlic.xrm-ms Not Applicable 3,087 16-Feb-2007 04:36 Not Applicable
Rascfg.dll 6.0.6000.20538 92,160 16-Feb-2007 04:08 x64
Rasctrnm.h Not Applicable 1,818 07-Jan-2007 05:35 Not Applicable
Rasdiag.dll 6.0.6000.20538 65,536 16-Feb-2007 04:08 x64
Rasmxs.dll 6.0.6000.20538 40,448 16-Feb-2007 04:08 x64
Rasser.dll 6.0.6000.20538 29,184 16-Feb-2007 04:08 x64
Update.mum Not Applicable 1,897 16-Feb-2007 21:36 Not Applicable
Wanarp.sys 6.0.6000.20538 71,680 16-Feb-2007 02:37 x64
Pacer.sys 6.0.6000.20538 92,160 16-Feb-2007 02:36 x64
Pacercnt.h Not Applicable 3,010 07-Jan-2007 05:31 Not Applicable
Pacerprf.dll 6.0.6000.20538 17,920 16-Feb-2007 04:07 x64
Pacerprf.ini Not Applicable 13,750 07-Jan-2007 05:31 Not Applicable
Traffic.dll 6.0.6000.20538 39,424 16-Feb-2007 04:08 x64
Wshqos.dll 6.0.6000.20538 16,896 16-Feb-2007 04:08 x64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about how software update packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 (/Feedback.aspx?kbNumber=816915/) New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/Feedback.aspx?kbNumber=824684/)Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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APPLIES TO
• Windows Vista Ultimate
• Windows Vista Starter
• Windows Vista Home Premium
• Windows Vista Home Basic
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Enterprise 64-bit Edition

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Keywords: 
kberrmsg kbbug kbfix kbqfe atdownload kbexpertiseinter kbhotfixserver KB931671

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Microsoft Knowledge Base Article

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