Error message when you process a credit card online in Accounting Professional 2008 and in Accounting Express 2008: Failure CV

Article ID: 961954 – Last Review: January 29, 2009 – Revision: 1.0

Error message when you process a credit card online in Accounting Professional 2008 and in Accounting Express 2008: Failure CV

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SYMPTOMS

When you process a credit card online in Microsoft Office Accounting Professional 2008 or in Microsoft Office Accounting Express 2008, you receive the following error message:

Failure CV.

CAUSE

This problem occurs when a specific credit card type is not set up with your merchant provider.

RESOLUTION

To resolve this problem, use one of the following methods. If First Data is your merchant provider, use method 1. If PayPal is your merchant provider, use method 2.

Method 1: First Data is your merchant provider

  1. Call First Data at (800) 881-3182 to verify that you are set up to accept the credit card type.

    Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

  2. Start Accounting Professional 2008 or Accounting Express 2008.
  3. On the Customers menu, point to Credit Card Processing, and then click Manage Credit Card Processing.

    Note If you are prompted to log on by using your Windows Live ID, enter your credentials.

  4. Click Manage Accounts.
  5. Make sure that the check box next to the credit card type that you verified in step 1 is selected.
  6. Click Close.

Method 2: PayPal is your merchant provider

  1. Call PayPal at (800) 871-2912 to verify that you are set up to accept the credit card type.

    Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

  2. Start Accounting Professional 2008 or Accounting Express 2008.
  3. On the Customers menu, point to Credit Card Processing, and then click Manage Credit Card Processing.

    Note If you are prompted to log on by using your Windows Live ID, enter your credentials.

  4. Click Manage Accounts.
  5. Make sure that the check box next to the credit card type that you verified in step 1 is selected.
  6. Click Close.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.


APPLIES TO
  • Microsoft Office Accounting Professional 2008
  • Microsoft Office Accounting Express 2008
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