Error message when you perform a scan by using a WSD-based scanner driver in Windows Vista: A problem prevented Windows from saving the settings

Error message when you perform a scan by using a WSD-based scanner driver in Windows Vista: A problem prevented Windows from saving the settings

Article ID : 931675
Last Review : August 29, 2007
Revision : 2.0
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SYMPTOMS

When you perform a scan by using a Web Services for Devices (WSD)-based scanner driver, you may receive an error message that resembles the following:

A problem prevented Windows from saving the settings that you last used to scan a document or picture (last used settings profile).

You cannot create a new scan profile. Also, when you change the current scan profile, the changes and the current scan profile are lost.

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CAUSE

This problem occurs because the WSD-based scanner driver does not support programmable brightness controls and programmable contrast controls.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
Sti.dll 6.0.6000.20549 198,144 03-Mar-2007 02:52 x86
Update.mum Not Applicable 1,791 05-Mar-2007 04:00 Not Applicable
Wiarpc.dll 6.0.6000.20549 32,768 03-Mar-2007 02:52 x86
Wiaservc.dll 6.0.6000.20549 451,584 03-Mar-2007 02:52 x86
Wiatrace.dll 6.0.6000.20549 12,800 03-Mar-2007 02:52 x86
X86_f52ea9499a8423b52c000da46146395e_31bf3856ad364e35_6.0.6000.20549_none_df4f5f7a1d842a0b.manifest Not Applicable 724 05-Mar-2007 04:00 Not Applicable
X86_microsoft-windows-w..sition-coreservices_31bf3856ad364e35_6.0.6000.20549_none_31155854cf62c465.manifest Not Applicable 108,279 05-Mar-2007 04:02 Not Applicable
Windows Vista, 64-bit versions
File name File version File size Date Time Platform
Amd64_fb2f23e83a3740b3292604cb470222ef_31bf3856ad364e35_6.0.6000.20549_none_3969062ea5a3436a.manifest Not Applicable 728 05-Mar-2007 04:00 Not Applicable
Amd64_microsoft-windows-w..sition-coreservices_31bf3856ad364e35_6.0.6000.20549_none_8d33f3d887c0359b.manifest Not Applicable 144,335 05-Mar-2007 04:08 Not Applicable
Sti.dll 6.0.6000.20549 289,280 03-Mar-2007 04:00 x64
Update.mum Not Applicable 1,791 05-Mar-2007 04:00 Not Applicable
Wiarpc.dll 6.0.6000.20549 41,472 03-Mar-2007 04:01 Not Applicable
Wiaservc.dll 6.0.6000.20549 570,368 03-Mar-2007 04:01 x64
Wiatrace.dll 6.0.6000.20549 14,848 03-Mar-2007 04:01 x64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/Feedback.aspx?kbNumber=824684/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Ultimate
• Windows Vista Starter
• Windows Vista Home Premium
• Windows Vista Home Basic
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Enterprise 64-bit Edition

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Keywords: 
kbbug kbfix kbqfe kbexpertisebeginner kbhotfixserver kbwinvistapostrtmfix KB931675

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Microsoft Knowledge Base Article

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