Error message when the Windows Search Indexer crashes on a Windows Vista-based Tablet PC that has Outlook installed: Microsoft Windows Search Indexer stopped working and was closed

Error message when the Windows Search Indexer crashes on a Windows Vista-based Tablet PC that has Outlook installed: Microsoft Windows Search Indexer stopped working and was closed

Article ID : 952093
Last Review : June 30, 2008
Revision : 1.0
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SYMPTOMS

On a Windows Vista-based Tablet PC that has Microsoft Office Outlook installed, the Windows Search Indexer crashes. When this issue occurs, you receive the following error message:

Microsoft Windows Search Indexer stopped working and was closed. A problem caused the application to stop working correctly. Windows will notify you if a solution is available.

When the Windows Search Indexer crashes, you cannot search in Outlook. In this situation, you must restart both the Windows Search Indexer and Outlook.

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CAUSE

This issue occurs if an e-mail message is not handled correctly by the Handwriting Recognition Personalization feature on a Windows Vista-based Tablet PC. The Handwriting Recognition Personalization feature uses the Windows Search Indexer to scan sent messages in Outlook to compile a personal dictionary for the user. If the Handwriting Recognition Personalization feature does not handle an e-mail message correctly, the Handwriting Recognition Personalization feature and the Windows Search Indexer stop working.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, the computer must running one of the following:

• Windows Vista
• Windows Vista Service Pack 1

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
Package_1_for_kb952093~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,943 08-May-2008 23:50 Not applicable
Package_2_for_kb952093~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,781 08-May-2008 23:50 Not applicable
Package_for_kb952093_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,404 08-May-2008 23:50 Not applicable
Package_for_kb952093_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,367 08-May-2008 23:50 Not applicable
Package_for_kb952093_client~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,711 08-May-2008 23:50 Not applicable
Update.mum Not applicable 1,562 08-May-2008 23:50 Not applicable
X86_e9106886ae02933b609703aee3829189_31bf3856ad364e35_6.0.6000.20831_none_dd15d2a220fb9d9d.manifest Not applicable 717 08-May-2008 23:50 Not applicable
X86_microsoft-windows-t..nputpersonalization_31bf3856ad364e35_6.0.6000.20831_none_3e300386e262ae72.manifest Not applicable 98,507 08-May-2008 05:37 Not applicable
Alphabet.xml Not applicable 294,396 13-Dec-2007 20:07 Not applicable
Content.xml Not applicable 50,274 13-Dec-2007 20:07 Not applicable
Inputpersonalization.exe 6.0.6000.20831 197,632 08-May-2008 03:12 x86
Ipseventlogmsg.dll 6.0.6000.20831 2,048 08-May-2008 01:38 x86
Ipsmigrationplugin.dll 6.0.6000.20831 42,496 08-May-2008 05:18 x86
Ipsoptinsrv.exe 6.0.6000.20831 159,232 08-May-2008 03:12 x86
Ipsplugin.dll 6.0.6000.20831 69,120 08-May-2008 05:18 x86
Shapecollector.exe 6.0.6000.20831 940,032 08-May-2008 03:12 x86
Tabipsps.dll 6.0.6000.20831 19,456 08-May-2008 05:22 x86
Tabletpcinputpersonalization-ppdlic.xrm-ms Not applicable 3,014 08-May-2008 04:56 Not applicable
Alphabet.xml Not applicable 294,396 18-Dec-2007 21:25 Not applicable
Content.xml Not applicable 50,274 18-Dec-2007 21:25 Not applicable
Tabletpcinputpersonalization-ppdlic.xrm-ms Not applicable 3,043 08-May-2008 04:55 Not applicable
Windows Vista SP1, x86-based versions
File name File version File size Date Time Platform
Package_1_for_kb952093~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,943 08-May-2008 23:50 Not applicable
Package_2_for_kb952093~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,781 08-May-2008 23:50 Not applicable
Package_for_kb952093_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,404 08-May-2008 23:50 Not applicable
Package_for_kb952093_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,367 08-May-2008 23:50 Not applicable
Package_for_kb952093_client~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,711 08-May-2008 23:50 Not applicable
Update.mum Not applicable 1,562 08-May-2008 23:50 Not applicable
X86_d72f69a65ffe80aa884543eb6c285a78_31bf3856ad364e35_6.0.6001.22175_none_7c0a12b21bff056d.manifest Not applicable 717 08-May-2008 23:50 Not applicable
X86_microsoft-windows-t..nputpersonalization_31bf3856ad364e35_6.0.6001.22175_none_3fef01bedfa6175c.manifest Not applicable 98,507 08-May-2008 05:55 Not applicable
Alphabet.xml Not applicable 294,396 13-Dec-2007 20:07 Not applicable
Content.xml Not applicable 50,274 13-Dec-2007 20:07 Not applicable
Tabletpcinputpersonalization-ppdlic.xrm-ms Not applicable 3,014 08-May-2008 04:56 Not applicable
Alphabet.xml Not applicable 294,396 18-Dec-2007 21:25 Not applicable
Content.xml Not applicable 50,274 18-Dec-2007 21:25 Not applicable
Inputpersonalization.exe 6.0.6001.22175 198,656 08-May-2008 03:17 x86
Ipseventlogmsg.dll 6.0.6001.22175 2,048 08-May-2008 03:16 x86
Ipsmigrationplugin.dll 6.0.6001.22175 42,496 08-May-2008 05:18 x86
Ipsoptinsrv.exe 6.0.6001.22175 159,744 08-May-2008 03:16 x86
Ipsplugin.dll 6.0.6001.22175 69,120 08-May-2008 05:18 x86
Shapecollector.exe 6.0.6001.22175 940,544 08-May-2008 03:16 x86
Tabipsps.dll 6.0.6001.22175 19,456 08-May-2008 05:22 x86
Tabletpcinputpersonalization-ppdlic.xrm-ms Not applicable 3,043 08-May-2008 04:55 Not applicable
Windows Vista, x64-based versions
File name File version File size Date Time Platform
Amd64_e309cba254daa4ada4336a1302a70603_31bf3856ad364e35_6.0.6000.20831_none_4928ebf704dfd3b9.manifest Not applicable 721 08-May-2008 23:50 Not applicable
Amd64_microsoft-windows-t..nputpersonalization_31bf3856ad364e35_6.0.6000.20831_none_9a4e9f0a9ac01fa8.manifest Not applicable 99,153 08-May-2008 05:49 Not applicable
Amd64_microsoft-windows-t..nputpersonalization_31bf3856ad364e35_6.0.6001.22175_none_9c0d9d4298038892.manifest Not applicable 99,153 08-May-2008 06:20 Not applicable
Package_1_for_kb952093~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,955 08-May-2008 23:50 Not applicable
Package_2_for_kb952093~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,791 08-May-2008 23:50 Not applicable
Package_for_kb952093_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,412 08-May-2008 23:50 Not applicable
Package_for_kb952093_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,375 08-May-2008 23:50 Not applicable
Package_for_kb952093_client~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,721 08-May-2008 23:50 Not applicable
Update.mum Not applicable 1,572 08-May-2008 23:50 Not applicable
Alphabet.xml Not applicable 294,396 14-Dec-2007 21:49 Not applicable
Content.xml Not applicable 50,274 14-Dec-2007 21:49 Not applicable
Inputpersonalization.exe 6.0.6000.20831 250,368 08-May-2008 03:26 x64
Ipseventlogmsg.dll 6.0.6000.20831 2,048 08-May-2008 01:42 x64
Ipsmigrationplugin.dll 6.0.6000.20831 50,688 08-May-2008 05:21 x64
Ipsoptinsrv.exe 6.0.6000.20831 167,936 08-May-2008 03:26 x64
Ipsplugin.dll 6.0.6000.20831 79,360 08-May-2008 05:21 x64
Shapecollector.exe 6.0.6000.20831 1,139,712 08-May-2008 03:26 x64
Tabipsps.dll 6.0.6000.20831 39,936 08-May-2008 05:25 x64
Tabletpcinputpersonalization-ppdlic.xrm-ms Not applicable 3,014 08-May-2008 04:59 Not applicable
Alphabet.xml Not applicable 294,396 18-Dec-2007 21:26 Not applicable
Content.xml Not applicable 50,274 18-Dec-2007 21:26 Not applicable
Tabletpcinputpersonalization-ppdlic.xrm-ms Not applicable 3,043 08-May-2008 05:16 Not applicable
Windows Vista SP1, x64-based versions
File name File version File size Date Time Platform
Amd64_702370b6d122c21bda663d590465266d_31bf3856ad364e35_6.0.6001.22175_none_9399f19096fcba42.manifest Not applicable 721 08-May-2008 23:50 Not applicable
Amd64_microsoft-windows-t..nputpersonalization_31bf3856ad364e35_6.0.6001.22175_none_9c0d9d4298038892.manifest Not applicable 99,153 08-May-2008 06:20 Not applicable
Package_1_for_kb952093~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,955 08-May-2008 23:50 Not applicable
Package_2_for_kb952093~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,791 08-May-2008 23:50 Not applicable
Package_for_kb952093_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,412 08-May-2008 23:50 Not applicable
Package_for_kb952093_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,375 08-May-2008 23:50 Not applicable
Package_for_kb952093_client~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,721 08-May-2008 23:50 Not applicable
Update.mum Not applicable 1,572 08-May-2008 23:50 Not applicable
Alphabet.xml Not applicable 294,396 14-Dec-2007 21:49 Not applicable
Content.xml Not applicable 50,274 14-Dec-2007 21:49 Not applicable
Tabletpcinputpersonalization-ppdlic.xrm-ms Not applicable 3,014 08-May-2008 04:59 Not applicable
Alphabet.xml Not applicable 294,396 18-Dec-2007 21:26 Not applicable
Content.xml Not applicable 50,274 18-Dec-2007 21:26 Not applicable
Inputpersonalization.exe 6.0.6001.22175 251,392 08-May-2008 03:46 x64
Ipseventlogmsg.dll 6.0.6001.22175 2,048 08-May-2008 03:45 x64
Ipsmigrationplugin.dll 6.0.6001.22175 50,688 08-May-2008 05:40 x64
Ipsoptinsrv.exe 6.0.6001.22175 167,936 08-May-2008 03:45 x64
Ipsplugin.dll 6.0.6001.22175 79,360 08-May-2008 05:40 x64
Shapecollector.exe 6.0.6001.22175 1,140,736 08-May-2008 03:45 x64
Tabipsps.dll 6.0.6001.22175 39,936 08-May-2008 05:43 x64
Tabletpcinputpersonalization-ppdlic.xrm-ms Not applicable 3,043 08-May-2008 05:16 Not applicable

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/Feedback.aspx?kbNumber=824684/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Business
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Ultimate
• Windows Vista Service Pack 1

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Keywords: 
kbautohotfix kbexpertisebeginner kbfix kbqfe kbhotfixserver KB952093

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
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