Error message when a remote user tries to connect to a resource on a Windows Server 2008-based computer through TS Gateway by using the FQDN of the resource: Remote Desktop Disconnected

Article ID: 967933 – Last Review: March 3, 2009 – Revision: 1.0

Error message when a remote user tries to connect to a resource on a Windows Server 2008-based computer through TS Gateway by using the FQDN of the resource: Remote Desktop Disconnected

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SYMPTOMS

Consider the following scenario. You use the Terminal Services Gateway (TS Gateway) role service of Windows Server 2008 to allow authorized remote users to connect to resources on your internal corporate network or on your private network. Additionally, you use the Active Directory security groups to control user rights on the resources. In this scenario, when a remote user tries to connect to a resource through TS Gateway from an external client computer by using the fully qualified domain name (FQDN) of the resource, the remote user may be unable to connect. Additionally, the remote user may receive an error message that resembles the following:

Remote Desktop Disconnected:
Terminal Services Resource Authorization Policy (TS RAP) is preventing connection to the remote computer through TS Gateway, possibly due to one of the following reasons:

  • You do not have permission to connect to this remote computer through the TS Gateway server.
  • The name specified for the remote computer does not match the name in the TS RAP.

Contact your administrator for further assistance.

This problem may occur if the Domain Name System (DNS) name for the domain differs from the NetBIOS name. For example, the DNS name for the domain is domainname.com. However, the NetBIOS name is TSNetBiosName.

Note This problem does not occur if the remote user tries to connect to the resource by using only the NetBIOS name of the resource.

CAUSE

This problem occurs because an error occurs when TS Gateway obtains the NetBIOS name from the FQDN.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Terminal Services installed on a Windows Server 2008-based computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 file information notes

The .manifest files and the .mum files that are installed in each environment are listed separately in the Additional file information for Windows Server 2008 section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.

For all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File name File version File size Date Time Platform
Aaedge.dll 6.0.6001.22379 192,000 17-Feb-2009 04:36 x86
Aaedge.mof Not Applicable 1,104 18-Dec-2007 20:59 Not Applicable
Aatspp.dll 6.0.6001.22379 73,728 17-Feb-2009 04:36 x86
Aatspp.mof Not Applicable 1,107 18-Dec-2007 20:59 Not Applicable
Rap.xml Not Applicable 895 18-Dec-2007 20:59 Not Applicable
Tsgateway.xml Not Applicable 591 18-Dec-2007 20:59 Not Applicable
Tsgclean.exe 6.0.6001.22379 225,792 17-Feb-2009 04:36 x86
Tsproxy-edgeadapter-ppdlic.xrm-ms Not Applicable 3,018 17-Feb-2009 04:06 Not Applicable
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File name File version File size Date Time Platform
Aaedge.dll 6.0.6001.22379 219,648 17-Feb-2009 06:35 x64
Aaedge.mof Not Applicable 1,104 18-Dec-2007 20:59 Not Applicable
Aatspp.dll 6.0.6001.22379 76,288 17-Feb-2009 06:35 x64
Aatspp.mof Not Applicable 1,107 18-Dec-2007 20:59 Not Applicable
Rap.xml Not Applicable 895 18-Dec-2007 20:59 Not Applicable
Tsgateway.xml Not Applicable 591 18-Dec-2007 20:59 Not Applicable
Tsgclean.exe 6.0.6001.22379 377,856 17-Feb-2009 06:34 x64
Tsproxy-edgeadapter-ppdlic.xrm-ms Not Applicable 3,018 17-Feb-2009 05:59 Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

MORE INFORMATION

For more information about TS Gateway, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/library/cc731264.aspx (http://technet.microsoft.com/en-us/library/cc731264.aspx)

For more information about the default groups of Active Directory, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/library/cc756898.aspx (http://technet.microsoft.com/en-us/library/cc756898.aspx)

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File name Package_for_kb967933_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,417
Date (UTC) 18-Feb-2009
Time (UTC) 06:49
File name Package_for_kb967933_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,430
Date (UTC) 18-Feb-2009
Time (UTC) 06:49
File name X86_c570f7886ac6ec98078d7f7c4da824b2_31bf3856ad364e35_6.0.6001.22379_none_184b6894da592b81.manifest
File version Not Applicable
File size 707
Date (UTC) 18-Feb-2009
Time (UTC) 06:49
File name X86_microsoft-windows-tsproxy-edgeadapter_31bf3856ad364e35_6.0.6001.22379_none_3e516726e6039150.manifest
File version Not Applicable
File size 86,934
Date (UTC) 17-Feb-2009
Time (UTC) 04:53
Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File name Amd64_a7e67dcd355d59599a910551bdfbcf00_31bf3856ad364e35_6.0.6001.22379_none_681b3327a79fc203.manifest
File version Not Applicable
File size 711
Date (UTC) 18-Feb-2009
Time (UTC) 06:49
File name Amd64_microsoft-windows-tsproxy-edgeadapter_31bf3856ad364e35_6.0.6001.22379_none_9a7002aa9e610286.manifest
File version Not Applicable
File size 86,980
Date (UTC) 17-Feb-2009
Time (UTC) 07:02
File name Package_for_kb967933_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,425
Date (UTC) 18-Feb-2009
Time (UTC) 06:49
File name Package_for_kb967933_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,438
Date (UTC) 18-Feb-2009
Time (UTC) 06:49

APPLIES TO
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe kbhotfixserver KB967933

 

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