Error message when a computer that is running Windows Vista SP1 resumes from hibernation: System was shutdown unexpectedly

Error message when a computer that is running Windows Vista SP1 resumes from hibernation: System was shutdown unexpectedly

Article ID : 951218
Last Review : April 14, 2008
Revision : 1.1

SYMPTOMS

When you wake a computer that is running Windows Vista Service Pack 1 (SP1) from hibernation, you may receive the following error message:

System was shutdown unexpectedly

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CAUSE

This issue occurs when the Boot Configuration Data (BCD) store contains incorrect information for the Resume from Hibernate entry.

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RESOLUTION

To resolve this issue, follow these steps:

1. Click Startthe, and then click Run.
2. Type cmd in the Start Search box, and then press ENTER.
3. At the command prompt, type bcdedit -enum all, and then press ENTER.
4. Examine the output from this command. Look for the following entries:

Resume from Hibernate---------------------identifier {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}

Note In this step, x may represent a letter or a number.

5. At the command prompt, right-click each entry that you find, and then click Mark.
6. Use the pointer to select the following text, and then press ENTER:

{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}
7. Type bcdedit /deletevalue, right-click at the location of the cursor, and then click Paste. When you do this, the following text will appear:

{xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}
8. At the end of this text, type inherit. When you do this, the command prompt resembles the following:

bcdedit /deletevalue {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx} inherit
9. Press ENTER, type exit, and then press ENTER.

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APPLIES TO
• Windows Vista Service Pack 1
• Windows Vista Ultimate
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Home Premium
• Windows Vista Home Basic
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Business 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Home Basic 64-bit Edition

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Keywords: 
kbexpertisebeginner kbtshoot kbprb KB951218

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