Error message on a Windows Vista-based computer that has a storage device inserted into a card bus adapter: STOP: 0x00000050

Error message on a Windows Vista-based computer that has a storage device inserted into a card bus adapter: STOP: 0x00000050

Article ID : 938239
Last Review : August 29, 2007
Revision : 2.0
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SYMPTOMS

When you start a Windows Vista-based computer, you may receive a Stop 0x50 error message that resembles the following:

*** STOP: 0x00000050 (parameter1, parameter2, parameter3, parameter4)
PAGE_FAULT_IN_NONPAGED_AREA

This problem occurs on a computer that has the following hardware installed:

• A card bus adapter
• A storage device that is inserted into the card bus adapter

The storage device might be one of the following:

• A secure digital (SD) card
• A compact flash (CF) card
• An external Serial Advanced Technology Attachment (eSATA) hard disk drive that is running in SATA Advanced Host Controller Interface (AHCI) mode

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CAUSE

This problem may occur if the resource requirements of the installed devices do not match those requested by the BIOS. In this situation, a rebalance of AHCI registers occurs. This behavior triggers the Stop 0x50 error message.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
Aliide.sys 1.2.0.0 17,592 14-Jun-2007 02:20 x86
Amdide.sys 6.0.6000.20619 18,104 14-Jun-2007 02:20 x86
Atapi.sys 6.0.6000.20619 21,688 14-Jun-2007 02:20 x86
Ataport.sys 6.0.6000.20619 110,264 14-Jun-2007 02:22 x86
Cmdide.sys 2.0.7.0 19,128 14-Jun-2007 02:20 x86
Intelide.sys 6.0.6000.20619 17,592 14-Jun-2007 02:20 x86
Msahci.sys 6.0.6000.20619 27,832 14-Jun-2007 02:20 x86
Pciide.sys 6.0.6000.20619 16,056 14-Jun-2007 02:20 x86
Pciidex.sys 6.0.6000.20619 45,240 14-Jun-2007 02:21 x86
Update.mum Not Applicable 2,024 14-Jun-2007 13:04 Not Applicable
Viaide.sys 5.1.3790.150 20,152 14-Jun-2007 02:21 x86
X86_mshdc.inf_31bf3856ad364e35_6.0.6000.20619_none_dbd9b7073d80e04e.manifest Not Applicable 5,818 14-Jun-2007 13:05 Not Applicable
Windows Vista, 64-bit versions
File name File version File size Date Time Platform
Aliide.sys 1.2.0.0 18,616 14-Jun-2007 03:47 x64
Amd64_mshdc.inf_31bf3856ad364e35_6.0.6000.20619_none_37f8528af5de5184.manifest Not Applicable 5,820 14-Jun-2007 13:12 Not Applicable
Amdide.sys 6.0.6000.20619 18,616 14-Jun-2007 03:47 x64
Atapi.sys 6.0.6000.20619 22,712 14-Jun-2007 03:48 x64
Ataport.sys 6.0.6000.20619 124,088 14-Jun-2007 03:49 x64
Cmdide.sys 2.0.7.0 20,664 14-Jun-2007 03:47 x64
Intelide.sys 6.0.6000.20619 19,128 14-Jun-2007 03:47 x64
Msahci.sys 6.0.6000.20619 30,392 14-Jun-2007 03:48 x64
Pciide.sys 6.0.6000.20619 16,056 14-Jun-2007 03:47 x64
Pciidex.sys 6.0.6000.20619 51,384 14-Jun-2007 03:48 x64
Update.mum Not Applicable 2,024 14-Jun-2007 13:04 Not Applicable
Viaide.sys 5.1.3790.150 20,664 14-Jun-2007 03:48 x64

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WORKAROUND

To work around this problem, remove all storage devices from the card bus adapter before you start the computer.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

The symptoms of a Stop error may vary, depending on the failure options that have been configured in Microsoft Windows. For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:

307973 (/Feedback.aspx?kbNumber=307973/)How to configure system failure and recovery options in Windows

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/Feedback.aspx?kbNumber=824684/)Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Starter
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Business
• Windows Vista Enterprise
• Windows Vista Ultimate

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Keywords: 
kbbug kbfix kbqfe kbprb kbexpertiseinter kbhotfixserver kbwinvistapostrtmfix KB938239

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