Error message on a Windows Vista-based client computer that is configured to use the Corporate Error Reporting tool: Connect to the Internet, or try again later

Error message on a Windows Vista-based client computer that is configured to use the Corporate Error Reporting tool: Connect to the Internet, or try again later

Article ID : 951858
Last Review : May 15, 2008
Revision : 1.0
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SYMPTOMS

Consider the following scenario:

• You configure the Corporate Error Reporting tool on a network.
• On this network, you run a Windows Vista-based client computer that is configured to use Corporate Error Reporting.

In this scenario, you may receive the following error message:

Connect to the Internet, or try again later

However, when you check the Internet connection, everything works correctly. There are no problems with the computer’s Internet connection.

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CAUSE

This misleading error message is generated when one of the following conditions is true:

• The client computer that is configured to use Corporate Error Reporting is not connected to the Corporate Error Reporting server.
• The connection between the computer and the server is unstable. For example, a VPN connection to the corporate network is unstable.

Therefore, the computer cannot reach the Corporate Error Reporting server.

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RESOLUTION

A hotfix is available to resolve this problem. After you apply this hotfix, Windows Vista checks to determine whether the computer has network connectivity any time that the computer cannot connect to the Corporate Error Reporting server. If there are no network connectivity problems, you may receive the following error message:

Problem connecting to the Windows Error Reporting service.

Some of the reports could not be uploaded to the Windows Error Reporting service. Please try again later.

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Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Prerequisites

To apply this hotfix, you must have Windows Vista Service Pack 1 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista with SP1, x86-based versions
File name File version File size Date Time Platform
Package_for_kb951858_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 18,940 03-May-2008 15:40 Not Applicable
Package_for_kb951858_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 11,020 03-May-2008 15:40 Not Applicable
Package_for_kb951858_client~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,715 03-May-2008 15:40 Not Applicable
Package_for_kb951858_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 18,969 03-May-2008 15:40 Not Applicable
Package_for_kb951858_sc~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,424 03-May-2008 15:40 Not Applicable
Package_for_kb951858_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 19,181 03-May-2008 15:40 Not Applicable
Package_for_kb951858_server~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,432 03-May-2008 15:40 Not Applicable
Update.mum Not Applicable 17,925 03-May-2008 15:40 Not Applicable
X86_0a7d9a72bd630f8c8b4bc3dd0fcb320e_31bf3856ad364e35_6.0.6001.22172_none_4bf7f04c882e2928.manifest Not Applicable 717 03-May-2008 15:40 Not Applicable
X86_microsoft-windows-errorreportingconsole_31bf3856ad364e35_6.0.6000.20828_none_54a2f3fa3ee59635.manifest Not Applicable 40,154 03-May-2008 03:43 Not Applicable
X86_microsoft-windows-errorreportingconsole_31bf3856ad364e35_6.0.6001.22172_none_564d1f623c3a1daa.manifest Not Applicable 40,154 03-May-2008 04:02 Not Applicable
Wercon.exe 6.0.6000.20828 1,139,712 03-May-2008 00:57 x86
Wercplsupport.dll 6.0.6000.20828 63,488 03-May-2008 03:24 x86
Wercon.exe 6.0.6001.22172 1,142,784 03-May-2008 00:59 x86
Wercplsupport.dll 6.0.6001.22172 62,976 03-May-2008 03:25 x86
Windows Vista with SP2, x64-based versions
File name File version File size Date Time Platform
Amd64_microsoft-windows-errorreportingconsole_31bf3856ad364e35_6.0.6000.20828_none_b0c18f7df743076b.manifest Not Applicable 40,459 03-May-2008 03:56 Not Applicable
Package_for_kb951858_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 19,090 03-May-2008 15:40 Not Applicable
Package_for_kb951858_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 11,098 03-May-2008 15:40 Not Applicable
Package_for_kb951858_client~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,725 03-May-2008 15:40 Not Applicable
Package_for_kb951858_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 19,119 03-May-2008 15:40 Not Applicable
Package_for_kb951858_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,432 03-May-2008 15:40 Not Applicable
Package_for_kb951858_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 19,333 03-May-2008 15:40 Not Applicable
Package_for_kb951858_server~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,440 03-May-2008 15:40 Not Applicable
Update.mum Not Applicable 18,085 03-May-2008 15:40 Not Applicable
Wercon.exe 6.0.6000.20828 1,389,056 03-May-2008 01:18 x64
Wercplsupport.dll 6.0.6000.20828 85,504 03-May-2008 03:35 x64
Wercon.exe 6.0.6001.22172 1,393,664 03-May-2008 01:31 x64
Wercplsupport.dll 6.0.6001.22172 85,504 03-May-2008 03:53 x64
Windows Vista with SP2, Itanium-based versions
File name File version File size Date Time Platform
Ia64_12e379df96d564605945fd7695b737d7_31bf3856ad364e35_6.0.6001.22172_none_ee95fdc75aada023.manifest Not Applicable 719 03-May-2008 15:40 Not Applicable
Ia64_3cd8c2dbd6923032eb7e3ed30d6b8415_31bf3856ad364e35_6.0.6001.22172_none_9a09b5af92897cae.manifest Not Applicable 719 03-May-2008 15:40 Not Applicable
Ia64_8338535c266d8af080ac6f7967b8c020_31bf3856ad364e35_6.0.6001.22172_none_2055af64f0218c4f.manifest Not Applicable 719 03-May-2008 15:40 Not Applicable
Ia64_9d4250f1861dbd0cb174104106830e1d_31bf3856ad364e35_6.0.6001.22172_none_e25e7535b225ad4e.manifest Not Applicable 719 03-May-2008 15:40 Not Applicable
Ia64_acb2e499fd109c28f2ccd7d7ed44c77e_31bf3856ad364e35_6.0.6001.22172_none_4c6bb015564a920b.manifest Not Applicable 719 03-May-2008 15:40 Not Applicable
Ia64_bac8b1f4dd0e019f9690ea5b31799765_31bf3856ad364e35_6.0.6001.22172_none_818e7c139e6d02d2.manifest Not Applicable 719 03-May-2008 15:40 Not Applicable
Ia64_cc5ce035573aa48889e86497d69dab48_31bf3856ad364e35_6.0.6001.22172_none_619a2e1a3603a960.manifest Not Applicable 711 03-May-2008 15:40 Not Applicable
Ia64_ecda2fca812628306475b7b5ebef50f1_31bf3856ad364e35_6.0.6001.22172_none_7ea1d1da213c8c1f.manifest Not Applicable 719 03-May-2008 15:40 Not Applicable
Ia64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.0.6001.22172_de-de_d3a3dd32cfd17c54.manifest Not Applicable 3,624 03-May-2008 04:15 Not Applicable
Ia64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.0.6001.22172_en-us_7c94b32bbeaf8819.manifest Not Applicable 3,624 03-May-2008 04:14 Not Applicable
Ia64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.0.6001.22172_fr-fr_1f17860eb1a89020.manifest Not Applicable 3,624 03-May-2008 04:17 Not Applicable
Ia64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.0.6001.22172_ja-jp_ab64fb627bf58779.manifest Not Applicable 3,624 03-May-2008 04:34 Not Applicable
Ia64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.0.6001.22172_ko-kr_4eced8176e664e8f.manifest Not Applicable 3,624 03-May-2008 04:32 Not Applicable
Ia64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.0.6001.22172_zh-cn_dc1b1d99a5d1622b.manifest Not Applicable 3,624 03-May-2008 04:32 Not Applicable
Ia64_microsoft-windows-e..ngconsole.resources_31bf3856ad364e35_6.0.6001.22172_zh-tw_e0175aefa3423e9b.manifest Not Applicable 3,624 03-May-2008 04:33 Not Applicable
Ia64_microsoft-windows-errorreportingconsole_31bf3856ad364e35_6.0.6001.22172_none_564ec3583c3826a6.manifest Not Applicable 40,437 03-May-2008 04:22 Not Applicable
Package_10_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 2,690 03-May-2008 15:40 Not Applicable
Package_11_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,805 03-May-2008 15:40 Not Applicable
Package_12_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,805 03-May-2008 15:40 Not Applicable
Package_13_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,805 03-May-2008 15:40 Not Applicable
Package_14_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,805 03-May-2008 15:40 Not Applicable
Package_15_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,805 03-May-2008 15:40 Not Applicable
Package_16_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,805 03-May-2008 15:40 Not Applicable
Package_17_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,805 03-May-2008 15:40 Not Applicable
Package_1_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,803 03-May-2008 15:40 Not Applicable
Package_2_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,803 03-May-2008 15:40 Not Applicable
Package_3_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,803 03-May-2008 15:40 Not Applicable
Package_4_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,803 03-May-2008 15:40 Not Applicable
Package_5_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,803 03-May-2008 15:40 Not Applicable
Package_6_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,803 03-May-2008 15:40 Not Applicable
Package_7_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,803 03-May-2008 15:40 Not Applicable
Package_8_for_kb951858~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,799 03-May-2008 15:40 Not Applicable
Package_for_kb951858_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 4,664 03-May-2008 15:40 Not Applicable
Package_for_kb951858_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,427 03-May-2008 15:40 Not Applicable
Package_for_kb951858_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 4,882 03-May-2008 15:40 Not Applicable
Package_for_kb951858_server~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,435 03-May-2008 15:40 Not Applicable
Update.mum Not Applicable 3,222 03-May-2008 15:40 Not Applicable
Wercon.exe.mui 6.0.6001.22172 48,640 03-May-2008 03:47 Not Applicable
Wercplsupport.dll.mui 6.0.6001.22172 2,560 03-May-2008 03:47 Not Applicable
Wercon.exe.mui 6.0.6001.22172 45,056 03-May-2008 03:47 Not Applicable
Wercplsupport.dll.mui 6.0.6001.22172 2,560 03-May-2008 03:47 Not Applicable
Wercon.exe.mui 6.0.6001.22172 50,176 03-May-2008 03:47 Not Applicable
Wercplsupport.dll.mui 6.0.6001.22172 2,560 03-May-2008 03:47 Not Applicable
Wercon.exe.mui 6.0.6001.22172 37,376 03-May-2008 04:13 Not Applicable
Wercplsupport.dll.mui 6.0.6001.22172 2,560 03-May-2008 04:01 Not Applicable
Wercon.exe.mui 6.0.6001.22172 36,864 03-May-2008 04:04 Not Applicable
Wercplsupport.dll.mui 6.0.6001.22172 2,560 03-May-2008 04:04 Not Applicable
Wercon.exe.mui 6.0.6001.22172 33,792 03-May-2008 04:04 Not Applicable
Wercplsupport.dll.mui 6.0.6001.22172 2,048 03-May-2008 04:04 Not Applicable
Wercon.exe.mui 6.0.6001.22172 34,304 03-May-2008 04:04 Not Applicable
Wercplsupport.dll.mui 6.0.6001.22172 2,048 03-May-2008 04:04 Not Applicable
Wercon.exe 6.0.6001.22172 2,463,232 03-May-2008 01:17 IA-64
Wercplsupport.dll 6.0.6001.22172 196,096 03-May-2008 03:40 IA-64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about the Corporate Error Reporting tool, visit the following Microsoft Web site:

http://download.microsoft.com/download/5/9/2/592d2308-a6a2-48ad-ae8f-72f888b9d361/CER_Implementation_Plan.pdf (http://download.microsoft.com/download/5/9/2/592d2308-a6a2-48ad-ae8f-72f888b9d361/cer_implementation_plan.pdf)

For more information about the Windows Error Reporting tool, visit the following Microsoft Web site:

http://www.microsoft.com/whdc/maintain/StartWER.mspx (http://www.microsoft.com/whdc/maintain/StartWER.mspx)

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/Feedback.aspx?kbNumber=824684/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Business
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise
• Windows Vista Ultimate

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Keywords: 
kbexpertiseadvanced kbfix kbqfe kbhotfixserver KB951858

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
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