Error message after you upgrade Groove Virtual Office 3.x to one of the Office Groove 2007 beta versions, and then you upgrade to the release version: “Microsoft Office Groove 2007 has encountered a problem and needs to close”

You upgrade Groove Virtual Office 3.x to one of the Microsoft Office Groove 2007 beta versions. Then, you upgrade to the release version. After you do this, you may receive the following error message when you start Groove 2007:
Microsoft Office Groove 2007 has encountered a problem and needs to close.

CAUSE

This issue occurs because Groove migrated only part of your account. This issue occurs with the beta versions in some cases. Although the account continues to function, it can no longer be upgraded.

WORKAROUND

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To run Groove 2007, you must delete the partially migrated account from the computer. To do this, follow these steps:

Note These steps will delete all local account data. If you are running the same account on another computer, you may be able to restore the account from that computer after you remove the local copy. If you cannot restore the account from that computer, you must create a new account and identity. Then, you must request new invitations to any workspace that your old account was member of.

1. Click Start, click Run, type regedit, and then click OK.
2. Delete the following registry subkeys if they exist:

HKEY_CURRENT_USER\Software\Groove.OldData
HKEY_CURRENT_USER \Software\Groove Networks, Inc.
HKEY_LOCAL_MACHINE\Software\Groove.OldData
HKEY_LOCAL_MACHINE\Software\Groove Networks, Inc.
3. Delete the Groove account data folder. If you installed Groove to the default locations, the account data folder is in the following location:C:\Documents and Settings\username\LocalSettings\Application Data\Groove Networks
4. Delete the Groove system data folder. If you installed Groove to the default locations in Windows XP, the Groove system data folder is in the following location:C:\Documents and Settings\All Users\Application Data\Groove Networks

If you installed Groove to the default locations in earlier versions of Windows, the Groove system data folder is in the following location:

C:\Program Files\Groove Networks\Groove\Data\System

5. Click Start, click Run, type cmd, and then click OK.
6. At the command prompt, change to the 2007 Microsoft Office directory. For example, if you installed the 2007 Office suite to the default location, type the following at the command prompt, and then press ENTER:cd C:\Program Files\Microsoft Office\Office12
7. At the command prompt, type GrooveClean.exe -all, and then press ENTER.
8. Start Groove 2007.

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Microsoft Knowledge Base Article

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