Description of the Word 2007 hotfix package (Word.msp): October 28, 2008

Article ID: 957697 – Last Review: November 19, 2008 – Revision: 2.0

Description of the Word 2007 hotfix package (Word.msp): October 28, 2008

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This article describes the Microsoft Office Word 2007 issues that are fixed in the hotfix package that is dated October 28, 2008.

This article describes the following items about the hotfix package:
  • The issues that the hotfix package fixes.
  • The prerequisites for installing the hotfix package.
  • Whether you must restart the computer after you install the hotfix package.
  • Whether the hotfix package is replaced by any other hotfix package.
  • Whether you must make any registry changes.
  • The files that the hotfix package contains.


Issues that this hotfix package fixes

This hotfix package fixes the following issues that are not previously documented in a Microsoft Knowledge Base article:

  • Consider the following scenario:
    • You install the Japanese version of the 2007 Microsoft Office system on a client computer.
    • You use ATOK as the Japanese input method editor instead of the Microsoft Office Input Method Editor (IME) 2007.

      Note ATOK is a third-party IME.

    • You use ATOK to type some characters in hiragana in a new e-mail message.

    In this scenario, the composition of characters is completed automatically without pressing ENTER for confirmation. Therefore, you cannot input KANJI in the e-mail message.


    • This problem occurs when the Outlook Help window is open.
    • This problem also occurs when you use Microsoft IME, and the text service is disabled.
  • Consider the following scenario:
    • You are running Word 2007 on a Tablet PC.
    • In a Word 2007 document, you draw a cycle by using the ink tool.
    • You save the document in the XPS format.
    • You reopen the document in Word 2007.

    In this scenario, you notice that the cycle is not displayed in the correct position in the document.

  • When you open an RTF e-mail message in Microsoft Office Outlook 2007, some attachments that are included in the message may be shown incorrectly. Instead of the shortcut icons for the attachments, you receive the following error message:
    Error: unloaded OLE object or mail attachment
  • In Word 2007, you print a HTML document that contains images. However, the images may be not printed in their actual sizes.
  • On a Windows Vista-based computer, you run a macro to scan the bookmarks in a Word 2007 document. However, the performance is much slower than running the macro in Word 2007 on a Windows XP-based computer.
  • When you are running a macro that will access the TabStop object in a Word 2007 document, a memory leak may occur. Eventually, Word 2007 may stop responding.
  • In a Word 2007 document, there is a table that contains a vertically merged cell. In the merged cell, there is a diagonal line. When you print the document, the diagonal line is not printed.
  • Consider the following scenario. You select the Enable Live Preview option and the Prompt to update style option for Word 2007. In a Word 2007 document, you try to format the selected text by selecting one of the following styles in the Style Gallery:
    • Heading 1
    • Heading 2
    • Heading 3
    • Heading 4

    In this scenario, when you move the pointer over one of these styles in the Style Gallery, the focus may be switched from Word 2007 to another application. This problem occurs when another Office application is open. For example, this problem occurs when Microsoft Office Excel 2007 is open.

This also fixes the following issue:

958447  (/Feedback.aspx?kbNumber=958447/ ) An Outlook 2003 user cannot open a network share from a hyperlink in an RTF e-mail message if the e-mail message is sent from an Outlook 2007 user

Issues that this hotfix package fixes

  • 958174  (/Feedback.aspx?kbNumber=958174/ ) You cannot open a network share from a hyperlink in a Word 2007 document or in an RTF e-mail message
  • 958906  (/Feedback.aspx?kbNumber=958906/ ) After you apply hotfix 956795, the settings in the .msp file are not applied to Word 2007 if a policy is set for Word 2007


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: (

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


There are no prerequisites for installing this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

This hotfix package may not contain all the files that you must have to fully update a product to the latest build. This hotfix package contains only the files that you must have to correct the issues that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information

Collapse this tableExpand this table
File name File version File size Date Time Platform
Office-kb957697-fullfile-x86-glb.exe 12.0.6331.5000 11,950,816 20-Oct-2008 20:54 x86

Microsoft Windows Installer .msp file information

Collapse this tableExpand this table
File name File version File size Date Time Platform
Word.msp Not Applicable 13,211,648 20-Oct-2008 11:00 Not Applicable

Word.msp file information

Collapse this tableExpand this table
File name File version File size Date Time Platform
Msword.olb 12.0.6300.5000 768,024 07-Dec-2007 01:05 x86
Winword.exe 12.0.6331.5000 347,488 18-Oct-2008 18:38 x86
Wwlib.dll 12.0.6331.5000 17,496,416 18-Oct-2008 18:38 x86


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684  (/Feedback.aspx?kbNumber=824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

  • Microsoft Office Word 2007
kbexpertiseinter kbqfe kbhotfixrollup kbautohotfix kbhotfixserver KB957697


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