Customized information is lost on a Windows Vista-based computer if you restart the computer while you are running the OOBE Wizard for the first time

Consider the following scenario

You purchase a computer that has Windows Vista preinstalled.
You run the Out of Box Experience (OOBE) Wizard during the setup process for the first time.
You restart the computer while the wizard is running.

In this scenario, you discover that certain customized information is lost after the OOBE Wizard has finished running.



This issue occurs because the oobeSystem pass in the Unattend.xml file is incorrectly marked as completed before the OOBE Wizard actually runs.

If you shut down the computer for any reason while you are running the OOBE Wizard, the OOBE Wizard starts again after you restart the computer. However, the OOBE Wizard does not process the oobeSystem pass again because the waspassprocessed field is incorrectly marked as true, or completed. Therefore, certain customized information is lost.



Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Vista service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site: (

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site: (


No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Windows Vista Business
Windows Vista Enterprise
Windows Vista Home Basic
Windows Vista Home Premium
Windows Vista Starter
Windows Vista Ultimate
Windows Vista Enterprise 64-bit Edition
Windows Vista Home Basic 64-bit Edition
Windows Vista Home Premium 64-bit Edition
Windows Vista Ultimate 64-bit Edition
Windows Vista Business 64-bit Edition


Microsoft Knowledge Base Article

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