Cannot complete the installation of Windows Live Suite applications

Cannot complete the installation of Windows Live Suite applications

Article ID : 953466
Last Review : May 22, 2008
Revision : 1.0
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SYMPTOMS

When you try to install one or more of the Windows Live applications, the installation does not start. Or, the installation program stops responding (hangs) and does not finish the installation.

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CAUSE

This problem typically occurs after you apply a Windows Service Pack update.

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RESOLUTION

Important When you bypass the traditional Web installation method, check for and install any prerequisites that may be required on your computer for the programs to function correctly.

In this installation scenario, we recommend that you first uninstall any Windows Live Services. The recommended process is to use Add or Remove Programs in Control Panel.

If this process does not perform as expected, see one of the following articles:

• Download and run the Windows Installer Cleanup Utility. For more information about the Windows Installer Cleanup Utility, click the following article number to view the article in the Microsoft Knowledge Base:

290301 (/Feedback.aspx?kbNumber=290301/) Description of the Windows Installer CleanUp Utility
• For more information, click the following article number to view the article in the Microsoft Knowledge Base:

314481 (/Feedback.aspx?kbNumber=314481/) How to manually remove programs from the Add or Remove Programs tool

After you uninstall, you have to install the prerequisite files yourself. Then, you have to download and run the installer. To do this, use one of the following methods, depending on your operating system.

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Windows XP Service Pack 2

We recommend that you first install Windows XP Service Pack 3 (SP3). Then, follow the steps below for Windows XP SP3 users. To download Service Pack 3, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx/ph/1173#tab0 (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fdefault.aspx%2fph%2f1173%23tab0)

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Windows XP Service Pack 3

1. Install the Microsoft .NET Framework. To download and install this component, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5 (http://www.microsoft.com/downloads/details.aspx?FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5)
2. Install the Windows Imaging Component. To download and install this component, visit the following Microsoft Web site, and then follow the steps that are provided:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8e011506-6307-445b-b950-215def45ddd8 (http://www.microsoft.com/downloads/details.aspx?FamilyID=8e011506-6307-445b-b950-215def45ddd8)
3. Install Microsoft SQL Server 2005 Compact Edition. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=85e0c3ce-3fa1-453a-8ce9-af6ca20946c3 (http://www.microsoft.com/downloads/details.aspx?FamilyID=85e0c3ce-3fa1-453a-8ce9-af6ca20946c3)
4. Download and install the Windows Live Suite. To do this, visit the following Microsoft Web site:

http://g.live.com/1rewlive/en/WLSetup.exe (http://g.live.com/1rewlive/en/wlsetup.exe) (English version)
Note For other available languages, see the Other languages section later in this article.

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Windows Vista

1. Install the Windows Imaging Component. To download and install this component, visit the following Microsoft Web site, and then follow the steps that are provided:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8e011506-6307-445b-b950-215def45ddd8 (http://www.microsoft.com/downloads/details.aspx?FamilyID=8e011506-6307-445b-b950-215def45ddd8)
2. Install Microsoft SQL Server 2005 Compact Edition. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=85e0c3ce-3fa1-453a-8ce9-af6ca20946c3 (http://www.microsoft.com/downloads/details.aspx?FamilyID=85e0c3ce-3fa1-453a-8ce9-af6ca20946c3)
3. Download and install the Windows Live Suite. To do this, visit the following Microsoft Web site:

http://g.live.com/1rewlive/en/WLSetup.exe (http://g.live.com/1rewlive/en/wlsetup.exe) (English version)
Note For other available languages, see the Other languages section later in this article.

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Other languages

Language Windows Live package
Arabic http://g.live.com/1rewlive/ar/WLSetup.exe (http://g.live.com/1rewlive/ar/wlsetup.exe)
Bulgarian http://g.live.com/1rewlive/bg/WLSetup.exe (http://g.live.com/1rewlive/bg/wlsetup.exe)
Chinese-simplified http://g.live.com/1rewlive/zh-cn/WLSetup.exe (http://g.live.com/1rewlive/zh-cn/wlsetup.exe)
Chinese-traditional http://g.live.com/1rewlive/zh-tw/WLSetup.exe (http://g.live.com/1rewlive/zh-tw/wlsetup.exe)
Croatian http://g.live.com/1rewlive/hr/WLSetup.exe (http://g.live.com/1rewlive/hr/wlsetup.exe)
Czech http://g.live.com/1rewlive/cs/WLSetup.exe (http://g.live.com/1rewlive/cs/wlsetup.exe)
Danish http://g.live.com/1rewlive/da/WLSetup.exe (http://g.live.com/1rewlive/da/wlsetup.exe)
Dutch http://g.live.com/1rewlive/nl/WLSetup.exe (http://g.live.com/1rewlive/nl/wlsetup.exe)
Estonian http://g.live.com/1rewlive/et/WLSetup.exe (http://g.live.com/1rewlive/et/wlsetup.exe)
Finnish http://g.live.com/1rewlive/fi/WLSetup.exe (http://g.live.com/1rewlive/fi/wlsetup.exe)
French http://g.live.com/1rewlive/fr/WLSetup.exe (http://g.live.com/1rewlive/fr/wlsetup.exe)
German http://g.live.com/1rewlive/de/WLSetup.exe (http://g.live.com/1rewlive/de/wlsetup.exe)
Greek http://g.live.com/1rewlive/el/WLSetup.exe (http://g.live.com/1rewlive/el/wlsetup.exe)
Hebrew http://g.live.com/1rewlive/he/WLSetup.exe (http://g.live.com/1rewlive/he/wlsetup.exe)
Hungarian http://g.live.com/1rewlive/hu/WLSetup.exe (http://g.live.com/1rewlive/hu/wlsetup.exe)
Italian http://g.live.com/1rewlive/it/WLSetup.exe (http://g.live.com/1rewlive/it/wlsetup.exe)
Japanese (Japan) http://g.live.com/1rewlive/ja/WLSetup.exe (http://g.live.com/1rewlive/ja/wlsetup.exe)
Korean http://g.live.com/1rewlive/ko/WLSetup.exe (http://g.live.com/1rewlive/ko/wlsetup.exe)
Latvian http://g.live.com/1rewlive/lv/WLSetup.exe (http://g.live.com/1rewlive/lv/wlsetup.exe)
Lithuanian http://g.live.com/1rewlive/lt/WLSetup.exe (http://g.live.com/1rewlive/lt/wlsetup.exe)
Norwegian (Bokmål) http://g.live.com/1rewlive/nb/WLSetup.exe (http://g.live.com/1rewlive/nb/wlsetup.exe)
Polish http://g.live.com/1rewlive/pl/WLSetup.exe (http://g.live.com/1rewlive/pl/wlsetup.exe)
Portuguese-Brazil http://g.live.com/1rewlive/pt-br/WLSetup.exe (http://g.live.com/1rewlive/pt-br/wlsetup.exe)
Portuguese-Portugal http://g.live.com/1rewlive/pt-pt/WLSetup.exe (http://g.live.com/1rewlive/pt-pt/wlsetup.exe)
Romanian http://g.live.com/1rewlive/ro/WLSetup.exe (http://g.live.com/1rewlive/ro/wlsetup.exe)
Russian http://g.live.com/1rewlive/ru/WLSetup.exe (http://g.live.com/1rewlive/ru/wlsetup.exe)
Serbian (Latin) http://g.live.com/1rewlive/sr-latn/WLSetup.exe (http://g.live.com/1rewlive/sr-latn/wlsetup.exe)
Slovak http://g.live.com/1rewlive/sk/WLSetup.exe (http://g.live.com/1rewlive/sk/wlsetup.exe)
Slovenian http://g.live.com/1rewlive/sl/WLSetup.exe (http://g.live.com/1rewlive/sl/wlsetup.exe)
Spanish (traditional) http://g.live.com/1rewlive/es/WLSetup.exe (http://g.live.com/1rewlive/es/wlsetup.exe)
Swedish http://g.live.com/1rewlive/sv/WLSetup.exe (http://g.live.com/1rewlive/sv/wlsetup.exe)
Thai http://g.live.com/1rewlive/th/WLSetup.exe (http://g.live.com/1rewlive/th/wlsetup.exe)
Turkish http://g.live.com/1rewlive/tr/WLSetup.exe (http://g.live.com/1rewlive/tr/wlsetup.exe)
Ukrainian http://g.live.com/1rewlive/uk/WLSetup.exe (http://g.live.com/1rewlive/uk/wlsetup.exe)

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APPLIES TO
• Windows Live Mail
• Windows Live Messenger
• Windows Live OneCare
• Windows Live Photo Gallery
• Windows Live Writer
• Windows Live Toolbar
• Windows Live OneCare Family Safety

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Keywords: 
kblivesearchportal KB953466

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