An Outlook 2003 user cannot open a network share from a hyperlink in an RTF e-mail message if the e-mail message is sent from an Outlook 2007 user

Article ID: 958447 – Last Review: November 10, 2008 – Revision: 1.0

An Outlook 2003 user cannot open a network share from a hyperlink in an RTF e-mail message if the e-mail message is sent from an Outlook 2007 user

SYMPTOMS

In a Rich Text Format (RTF) e-mail message, a user creates a hyperlink to a folder or to a file that is located on a network drive. If a Microsoft Office Outlook 2007 user sends this e-mail message to a Microsoft Office Outlook 2003 user, the hyperlink is not resolved. The Outlook 2003 user cannot open the network share by using the hyperlink.

Notes

  • This issue can occur if Outlook 2003 does not use Microsoft Office Word as the e-mail editor.
  • If the Outlook 2003 user opens the e-mail message by using Outlook Web Access, the hyperlink appears. However, it points to an invalid address. Additionally, in the Outlook Web Access Sent Items folder of the Outlook 2007 user, the hyperlink also points to an invalid address.

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756  (/Feedback.aspx?kbNumber=322756/ ) How to back up and restore the registry in Windows

To resolve this issue, follow these steps:

  1. Apply hotfix 957697. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    957697  (/Feedback.aspx?kbNumber=957697/ ) Description of the Word 2007 hotfix package (Word.msp): October 28, 2008
  2. Set the WordRTFOutPathPref registry entry. To do this, follow these steps:
    1. Click Start, and then click Run.
    2. Type regedit, and then click OK.
    3. Locate and then click the following registry subkey:
      HKEY_CURRENT_USER Software Microsoft Office 12.0 Word Options
    4. On the Edit menu, point to New, and then click DWORD Value.
    5. Type WordRTFOutPathPref, and then press ENTER.
    6. Right-click WordRTFOutPathPref, and then click Modify.
    7. In the Value data box, type 1, and then click OK.
    8. Exit Registry Editor.

APPLIES TO
  • Microsoft Office Word 2007
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
Keywords: 
kberrmsg kbexpertisebeginner kbprb KB958447

 

Microsoft Knowledge Base Article

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