An external USB storage device may not appear in the Safely Remove Hardware list in the notification area in Windows Vista

An external USB storage device may not appear in the Safely Remove Hardware list in the notification area in Windows Vista

Article ID : 937454
Last Review : August 29, 2007
Revision : 2.0
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SYMPTOMS

When you connect an external USB storage device to a computer that is running Windows Vista, the device may not appear in the Safely Remove Hardware list in the notification area.

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CAUSE

This problem occurs when the device driver uses the SetupDiGetDeviceRegistryProperty function together with the following flag settings:

• The CM_DEVCAP_REMOVABLE flag is set to TRUE.
• The CM_DEVCAP_SURPRISEREMOVALOK flag is not set to TRUE.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Prerequisites

To apply this hotfix, you must have Windows Vista installed.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 32-bit versions
File name File version File size Date Time
X86_usb.inf_31bf3856ad364e35_6.0.6000.20618_none_c998f5992a6a4bca.manifest Not applicable 2,356 13-Jun-2007 13:11
X86_usbport.inf_31bf3856ad364e35_6.0.6000.20618_none_bc62ee161f8599b1.manifest Not applicable 5,386 13-Jun-2007 13:11
Usbccgp.sys 6.0.6000.20618 73,216 13-Jun-2007 01:20
Usbhub.sys 6.0.6000.20618 193,536 13-Jun-2007 01:20
Hccoin.dll 6.0.6000.20618 8,704 13-Jun-2007 02:09
Usbd.sys 6.0.6000.20618 5,888 13-Jun-2007 01:20 Not applicable
Usbehci.sys 6.0.6000.20618 38,400 13-Jun-2007 01:20
Usbhub.sys 6.0.6000.20618 193,536 13-Jun-2007 01:20
Usbohci.sys 6.0.6000.20618 19,456 13-Jun-2007 01:20
Usbport.sys 6.0.6000.20618 224,768 13-Jun-2007 01:20
Usbuhci.sys 6.0.6000.20618 23,040 13-Jun-2007 01:20
Windows Vista, 64-bit versions
File name File version File size Date Time
Amd64_usb.inf_31bf3856ad364e35_6.0.6000.20618_none_25b7911ce2c7bd00.manifest Not applicable 2,358 13-Jun-2007 13:15
Amd64_usbport.inf_31bf3856ad364e35_6.0.6000.20618_none_18818999d7e30ae7.manifest Not applicable 5,388 13-Jun-2007 13:15
Usbccgp.sys 6.0.6000.20618 95,744 13-Jun-2007 01:47
Usbhub.sys 6.0.6000.20618 268,288 13-Jun-2007 01:48
Hccoin.dll 6.0.6000.20618 10,752 13-Jun-2007 03:17
Usbd.sys 6.0.6000.20618 7,552 13-Jun-2007 01:47
Usbehci.sys 6.0.6000.20618 48,128 13-Jun-2007 01:47
Usbhub.sys 6.0.6000.20618 268,288 13-Jun-2007 01:48
Usbohci.sys 6.0.6000.20618 24,064 13-Jun-2007 01:47
Usbport.sys 6.0.6000.20618 258,048 13-Jun-2007 01:47
Usbuhci.sys 6.0.6000.20618 28,672 13-Jun-2007 01:47

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/Feedback.aspx?kbNumber=824684/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Ultimate
• Windows Vista Business
• Windows Vista Enterprise
• Windows Vista Starter

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Keywords: 
kbbug kbfix kbqfe kbprb kbpubtypekc kbexpertisebeginner kbhotfixserver KB937454

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