An audio application cannot play the latest non-Pulse Code Modulation (PCM) or encrypted PCM and non-PCM audio formats even after you install a High Definition Audio function driver on a Windows Vista-based or Windows Server 2008-based computer

Article ID: 960044 – Last Review: December 18, 2008 – Revision: 1.0

An audio application cannot play the latest non-Pulse Code Modulation (PCM) or encrypted PCM and non-PCM audio formats even after you install a High Definition Audio function driver on a Windows Vista-based or Windows Server 2008-based computer

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SYMPTOMS

You install a High Definition (HD) Audio function driver on a Windows Vista-based or Windows Server 2008-based computer. The driver can expose multiple non-Pulse Code Modulation (PCM) audio formats and some PCM or non-PCM audio formats that are encrypted.

However, you may notice that the audio application cannot play the following formats:

  • The latest non-PCM formats, such as Dolby True HD
  • Both PCM and non-PCM audio formats that are encrypted

CAUSE

The audio formats that are mentioned in the Symptoms section are expressed in a KSDATARANGE_AUDIO structure with a unique SubFormat GUID. The GUID comes from the WAVEFORMATEXTENSIBLE structure.

When the audio application selects a specific audio format to transfer stream data, the audio miniport driver should see the corresponding KSDATAFORMAT structure that contains the specific GUID and other parameters in the miniport’s handlers. For example, the audio miniport driver should see the NewStream() parameter. When the audio driver encounters these parameters, the driver takes some action, based on the specific GUID.

However, in Windows Vista-based or Windows Server 2008-based computers, the system audio stack (Portcls.sys) may pass a KSDATAFORMAT instance with a different GUID to the WaveRT miniport’s NewStream() parameter.

For example, there can be two data ranges that have the same sample rates, but the data ranges have a different number of channels. In this case, the system may detect one data range that is the first data range that matches the sample rate and the sample bit in the array. However, the channel number is incorrect.

Therefore, the audio driver does not obtain the correct data format. Because the driver does not obtain the correct data format, the audio driver cannot function correctly with regard to the audio format that was selected in the application, and the function fails.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required to install this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    Version Product Milestone Service branch
    6.0.600 0 . 20 xxx Windows RTM LDR
    6.0.600 1 . 22 xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 LDR
  • Service Pack 1 is integrated into Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported 32-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File name File version File size Date Time Platform
Audiocore.mof Not Applicable 4,352 13-Dec-2007 19:46 Not Applicable
Audiodg.exe 6.0.6000.20967 88,064 02-Dec-2008 02:27 x86
Audioeng.dll 6.0.6000.20967 398,848 02-Dec-2008 04:21 x86
Audiokse.dll 6.0.6000.20967 273,920 02-Dec-2008 04:21 x86
Audioses.dll 6.0.6000.20967 115,712 02-Dec-2008 04:21 x86
Audiosrv.dll 6.0.6000.20967 311,296 02-Dec-2008 04:21 x86
Encdump.dll 5.0.1.1 169,984 02-Dec-2008 04:22 x86
Audiocore.mof Not Applicable 4,352 18-Dec-2007 20:59 Not Applicable
Audiodg.exe 6.0.6001.22320 88,064 02-Dec-2008 04:35 x86
Audioeng.dll 6.0.6001.22320 397,312 02-Dec-2008 04:36 x86
Audiokse.dll 6.0.6001.22320 274,944 02-Dec-2008 04:36 x86
Audioses.dll 6.0.6001.22320 116,224 02-Dec-2008 04:36 x86
Audiosrv.dll 6.0.6001.22320 314,368 02-Dec-2008 04:36 x86
Encdump.dll 5.0.1.1 169,984 02-Dec-2008 04:36 x86
For all supported 64-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File name File version File size Date Time Platform
Audiocore.mof Not Applicable 4,352 14-Dec-2007 21:27 Not Applicable
Audiodg.exe 6.0.6000.20967 111,104 02-Dec-2008 02:51 x64
Audioeng.dll 6.0.6000.20967 480,768 02-Dec-2008 04:34 x64
Audiokse.dll 6.0.6000.20967 311,808 02-Dec-2008 04:34 x64
Audioses.dll 6.0.6000.20967 193,024 02-Dec-2008 04:34 x64
Audiosrv.dll 6.0.6000.20967 446,464 02-Dec-2008 04:34 x64
Encdump.dll 5.0.1.1 200,704 02-Dec-2008 04:34 x64
Audiocore.mof Not Applicable 4,352 18-Dec-2007 20:59 Not Applicable
Audiodg.exe 6.0.6001.22320 111,104 02-Dec-2008 05:50 x64
Audioeng.dll 6.0.6001.22320 475,136 02-Dec-2008 05:51 x64
Audiokse.dll 6.0.6001.22320 313,856 02-Dec-2008 05:52 x64
Audioses.dll 6.0.6001.22320 190,976 02-Dec-2008 05:51 x64
Audiosrv.dll 6.0.6001.22320 444,928 02-Dec-2008 05:51 x64
Encdump.dll 5.0.1.1 201,728 02-Dec-2008 05:52 x64
Audiocore.mof Not Applicable 4,352 13-Dec-2007 19:46 Not Applicable
Audiodg.exe 6.0.6000.20967 88,064 02-Dec-2008 02:27 x86
Audioeng.dll 6.0.6000.20967 398,848 02-Dec-2008 04:21 x86
Audiokse.dll 6.0.6000.20967 273,920 02-Dec-2008 04:21 x86
Audioses.dll 6.0.6000.20967 115,712 02-Dec-2008 04:21 x86
Audiocore.mof Not Applicable 4,352 18-Dec-2007 20:59 Not Applicable
Audiodg.exe 6.0.6001.22320 88,064 02-Dec-2008 04:35 x86
Audioeng.dll 6.0.6001.22320 397,312 02-Dec-2008 04:36 x86
Audiokse.dll 6.0.6001.22320 274,944 02-Dec-2008 04:36 x86
Audioses.dll 6.0.6001.22320 116,224 02-Dec-2008 04:36 x86
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File name File version File size Date Time Platform
Audiocore.mof Not Applicable 4,352 18-Dec-2007 20:59 Not Applicable
Audiodg.exe 6.0.6001.22320 282,112 02-Dec-2008 05:35 IA-64
Audioeng.dll 6.0.6001.22320 586,752 02-Dec-2008 05:38 IA-64
Audiokse.dll 6.0.6001.22320 339,968 02-Dec-2008 05:38 IA-64
Audioses.dll 6.0.6001.22320 360,960 02-Dec-2008 05:38 IA-64
Audiosrv.dll 6.0.6001.22320 852,480 02-Dec-2008 05:38 IA-64
Audiocore.mof Not Applicable 4,352 18-Dec-2007 20:59 Not Applicable
Audiodg.exe 6.0.6001.22320 88,064 02-Dec-2008 04:35 x86
Audioeng.dll 6.0.6001.22320 397,312 02-Dec-2008 04:36 x86
Audiokse.dll 6.0.6001.22320 274,944 02-Dec-2008 04:36 x86
Audioses.dll 6.0.6001.22320 116,224 02-Dec-2008 04:36 x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

MORE INFORMATION

For more information about KSDATARANGE_AUDIO, visit the following Web site:

http://msdn.microsoft.com/en-us/library/ms790116.aspx (http://msdn.microsoft.com/en-us/library/ms790116.aspx)

For more information about WAVEFORMATEXTENSIBLE, visit the following Web site:

http://msdn.microsoft.com/en-us/library/ms713496.aspx (http://msdn.microsoft.com/en-us/library/ms713496.aspx)

For more information about KSDATAFORMAT, visit the following Web site:

http://msdn.microsoft.com/en-us/library/ms808782.aspx (http://msdn.microsoft.com/en-us/library/ms808782.aspx)

For more information about WaveRT, visit the following Web sites:

http://msdn.microsoft.com/en-us/library/aa474703.aspx (http://msdn.microsoft.com/en-us/library/aa474703.aspx)
http://www.microsoft.com/whdc/device/audio/wavertport.mspx (http://www.microsoft.com/whdc/device/audio/wavertport.mspx)

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File name Package_for_kb960044_client_0~31bf3856ad364e35~x86~~6.0.2.0.mum
File version Not Applicable
File size 1,425
Date (UTC) 02-Dec-2008
Time (UTC) 22:31
File name Package_for_kb960044_client_1~31bf3856ad364e35~x86~~6.0.2.0.mum
File version Not Applicable
File size 1,367
Date (UTC) 02-Dec-2008
Time (UTC) 22:31
File name Package_for_kb960044_client~31bf3856ad364e35~x86~~6.0.2.0.mum
File version Not Applicable
File size 1,711
Date (UTC) 02-Dec-2008
Time (UTC) 22:31
File name Package_for_kb960044_server_0~31bf3856ad364e35~x86~~6.0.2.0.mum
File version Not Applicable
File size 1,425
Date (UTC) 02-Dec-2008
Time (UTC) 22:31
File name Package_for_kb960044_server~31bf3856ad364e35~x86~~6.0.2.0.mum
File version Not Applicable
File size 1,430
Date (UTC) 02-Dec-2008
Time (UTC) 22:31
File name X86_6ca607014f6f1ec35ad9c288afc16c1a_31bf3856ad364e35_6.0.6000.20967_none_81767550ac2264d9.manifest
File version Not Applicable
File size 703
Date (UTC) 02-Dec-2008
Time (UTC) 22:31
File name X86_a7ae42c9ef0770ba2d4b0690ee3d8ed6_31bf3856ad364e35_6.0.6001.22320_none_d9b9b117fdc0253a.manifest
File version Not Applicable
File size 703
Date (UTC) 02-Dec-2008
Time (UTC) 22:31
File name X86_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.0.6000.20967_none_7509489600c12208.manifest
File version Not Applicable
File size 130,247
Date (UTC) 02-Dec-2008
Time (UTC) 04:53
File name X86_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.0.6001.22320_none_7713c4e5fdcd91d4.manifest
File version Not Applicable
File size 131,599
Date (UTC) 02-Dec-2008
Time (UTC) 05:45
Additional files for all supported 64-bit versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File name Amd64_1d7a4a07cc5c673d116f7deb8298c62d_31bf3856ad364e35_6.0.6000.20967_none_bfbe74cceeba4640.manifest
File version Not Applicable
File size 1,056
Date (UTC) 02-Dec-2008
Time (UTC) 22:31
File name Amd64_97bd9f13d6b9da2ee66922d31827d468_31bf3856ad364e35_6.0.6001.22320_none_1c4a6192639f9a9a.manifest
File version Not Applicable
File size 1,056
Date (UTC) 02-Dec-2008
Time (UTC) 22:31
File name Amd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.0.6000.20967_none_d127e419b91e933e.manifest
File version Not Applicable
File size 130,289
Date (UTC) 02-Dec-2008
Time (UTC) 05:40
File name Amd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.0.6001.22320_none_d3326069b62b030a.manifest
File version Not Applicable
File size 131,641
Date (UTC) 02-Dec-2008
Time (UTC) 06:43
File name Package_for_kb960044_client_0~31bf3856ad364e35~amd64~~6.0.2.0.mum
File version Not Applicable
File size 1,433
Date (UTC) 02-Dec-2008
Time (UTC) 22:31
File name Package_for_kb960044_client_1~31bf3856ad364e35~amd64~~6.0.2.0.mum
File version Not Applicable
File size 1,375
Date (UTC) 02-Dec-2008
Time (UTC) 22:31
File name Package_for_kb960044_client~31bf3856ad364e35~amd64~~6.0.2.0.mum
File version Not Applicable
File size 1,721
Date (UTC) 02-Dec-2008
Time (UTC) 22:31
File name Package_for_kb960044_server_0~31bf3856ad364e35~amd64~~6.0.2.0.mum
File version Not Applicable
File size 1,433
Date (UTC) 02-Dec-2008
Time (UTC) 22:31
File name Package_for_kb960044_server~31bf3856ad364e35~amd64~~6.0.2.0.mum
File version Not Applicable
File size 1,438
Date (UTC) 02-Dec-2008
Time (UTC) 22:31
File name Wow64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.0.6000.20967_none_db7c8e6bed7f5539.manifest
File version Not Applicable
File size 121,806
Date (UTC) 02-Dec-2008
Time (UTC) 04:44
File name Wow64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.0.6001.22320_none_dd870abbea8bc505.manifest
File version Not Applicable
File size 122,435
Date (UTC) 02-Dec-2008
Time (UTC) 05:36
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File name Ia64_67b2b21649b9aa6697b46af9a87f604d_31bf3856ad364e35_6.0.6001.22320_none_95485bf8c114ccd3.manifest
File version Not Applicable
File size 1,054
Date (UTC) 02-Dec-2008
Time (UTC) 22:31
File name Ia64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.0.6001.22320_none_771568dbfdcb9ad0.manifest
File version Not Applicable
File size 129,678
Date (UTC) 02-Dec-2008
Time (UTC) 07:11
File name Package_for_kb960044_server_0~31bf3856ad364e35~ia64~~6.0.2.0.mum
File version Not Applicable
File size 1,429
Date (UTC) 02-Dec-2008
Time (UTC) 22:31
File name Package_for_kb960044_server~31bf3856ad364e35~ia64~~6.0.2.0.mum
File version Not Applicable
File size 1,434
Date (UTC) 02-Dec-2008
Time (UTC) 22:31
File name Wow64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.0.6001.22320_none_dd870abbea8bc505.manifest
File version Not Applicable
File size 122,435
Date (UTC) 02-Dec-2008
Time (UTC) 05:36

APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbpubtypekc kbqfe kbhotfixserver KB960044

 

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