An application that is packaged by a version of InstallShield that is earlier than InstallShield 12 cannot be installed under the system account context in Windows Vista

An application that is packaged by a version of InstallShield that is earlier than InstallShield 12 cannot be installed under the system account context in Windows Vista

Article ID : 939677
Last Review : July 13, 2007
Revision : 1.1
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SYMPTOMS

In Windows Vista, an application that is packaged by a version of InstallShield that is earlier than InstallShield 12 cannot be installed under the system account context.

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CAUSE

This behavior occurs because of a design change for the system profile in Windows Vista.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, no prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
Update.mum Not Applicable 2,518 28-Jun-2007 13:39 Not Applicable
X86_681e9760df61e7573759a1869f9304ec_31bf3856ad364e35_6.0.6000.20629_none_298fdaead10a3e28.manifest Not Applicable 725 28-Jun-2007 13:39 Not Applicable
X86_6e4937124d956d4dd68da83b0aec1012_31bf3856ad364e35_6.0.6000.20629_none_49fd62e3e38a3e7a.manifest Not Applicable 725 28-Jun-2007 13:39 Not Applicable
X86_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.20629_none_0ab8f72b0e4b9970.manifest Not Applicable 4,537 28-Jun-2007 13:41 Not Applicable
X86_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6000.20629_none_0abbf8090e48e575.manifest Not Applicable 9,999 28-Jun-2007 13:41 Not Applicable
Acres.dll 6.0.6000.20629 2,560 27-Jun-2007 23:30 x86
Sysmain.sdb Not Applicable 3,216,432 27-Jun-2007 22:34 Not Applicable
Acspecfc.dll 6.0.6000.20629 449,536 28-Jun-2007 02:13 x86
Windows Vista, 64-bit versions
File name File version File size Date Time Platform
Amd64_3c621e72f87696c71449980bb76e2bcf_31bf3856ad364e35_6.0.6000.20629_none_6be90e4ee268e0f7.manifest Not Applicable 1,098 28-Jun-2007 13:39 Not Applicable
Amd64_ad65ec401aa98b840cb6b11d1c5b6908_31bf3856ad364e35_6.0.6000.20629_none_a51122619cb75409.manifest Not Applicable 1,100 28-Jun-2007 13:39 Not Applicable
Amd64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.20629_none_66d792aec6a90aa6.manifest Not Applicable 3,557 28-Jun-2007 13:46 Not Applicable
Amd64_microsoft-windows-a..ence-mitigations-c4_31bf3856ad364e35_6.0.6000.20629_none_66da938cc6a656ab.manifest Not Applicable 4,684 28-Jun-2007 13:46 Not Applicable
Update.mum Not Applicable 3,020 28-Jun-2007 13:39 Not Applicable
Wow64_microsoft-windows-a..ence-mitigations-c1_31bf3856ad364e35_6.0.6000.20629_none_712c3d00fb09cca1.manifest Not Applicable 4,460 28-Jun-2007 13:46 Not Applicable
Sysmain.sdb Not Applicable 41,836 27-Jun-2007 22:33 Not Applicable
Acspecfc.dll 6.0.6000.20629 88,064 28-Jun-2007 03:23 x64
Acres.dll 6.0.6000.20629 2,560 27-Jun-2007 23:30 x86
Sysmain.sdb Not Applicable 3,216,432 27-Jun-2007 22:34 Not Applicable

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WORKAROUND

In Windows Vista, the system profile is separate from the rest of the profiles, and nothing is pre-created in the system profile. Therefore, if the application has to be installed under the system account context of Windows Vista, the application has to create a directory that can store the content that is used in the system profile.

To work around this behavior, the following directory can be created to store the files for the application in Window Vista:

%systemroot% System32 config systemprofile AppData Roaming Microsoft Windows Start Menu Programs

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STATUS

This behavior is by design.

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MORE INFORMATION

For more information about InstallShield, visit the following Web site:

http://www.installshield.com (http://www.installshield.com)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/Feedback.aspx?kbNumber=824684/) Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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APPLIES TO
• Windows Vista Business
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Ultimate
• Windows Vista Enterprise

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Keywords: 
kbbug kbfix kbqfe kbpubtypekc kbexpertiseadvanced kbhotfixserver KB939677

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Microsoft Knowledge Base Article

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