An application is unable to obtain an exclusive lock to a volume after the system runs for several hours in Windows Server 2008 or in Windows Vista Service Pack 1

An application is unable to obtain an exclusive lock to a volume after the system runs for several hours in Windows Server 2008 or in Windows Vista Service Pack 1

Article ID : 952790
Last Review : June 19, 2008
Revision : 1.1
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SYMPTOMS

On a computer that is running Windows Vista Service Pack 1 or Windows Server 2008, when an application tries to obtain an exclusive lock to a volume, the attempt is unsuccessful. Additionally, you may receive the following error message:

Access is denied

For example, when a backup application restores data on a volume, the application may try to obtain an exclusive lock to the volume. In this case, the restore operation is unsuccessful.

This problem typically occurs after the system runs for several hours. When this problem occurs, you may discover that the System process is holding handles to some volumes.

Note This problem does not occur on a computer that is running Windows Vista without Service Pack 1.

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CAUSE

This problem occurs because the Server service proactively opens handles to some volumes and does not close them.

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RESOLUTION

Hotfix information

Windows Vista

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Vista Service Pack 1 installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista with Service Pack 1, x86-based versions

File name File version File size Date Time Platform
Package_1_for_kb952790~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,947 31-May-2008 19:23 Not Applicable
Package_2_for_kb952790~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,785 31-May-2008 19:23 Not Applicable
Package_3_for_kb952790~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,785 31-May-2008 19:23 Not Applicable
Package_for_kb952790_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,367 31-May-2008 19:23 Not Applicable
Package_for_kb952790_client~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,430 31-May-2008 19:23 Not Applicable
Package_for_kb952790_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,421 31-May-2008 19:23 Not Applicable
Package_for_kb952790_sc~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,422 31-May-2008 19:23 Not Applicable
Package_for_kb952790_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,425 31-May-2008 19:23 Not Applicable
Package_for_kb952790_server~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,430 31-May-2008 19:23 Not Applicable
X86_8ae1bb1ca99a0bc09a1c318f431cfca7_31bf3856ad364e35_6.0.6001.22191_none_6191f1baf9e8eb85.manifest Not Applicable 700 31-May-2008 19:23 Not Applicable
X86_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22191_none_da20b7240fd94c6f.manifest Not Applicable 4,627 31-May-2008 08:19 Not Applicable
Srv.sys 6.0.6001.22191 288,768 31-May-2008 03:44 x86

Windows Vista with Service Pack 1, x64-based versions

File name File version File size Date Time Platform
Amd64_85c79aafcb2f3a03f2f6ecb5f43d4865_31bf3856ad364e35_6.0.6001.22191_none_aefbf5c589dd7e96.manifest Not Applicable 704 31-May-2008 19:23 Not Applicable
Amd64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22191_none_363f52a7c836bda5.manifest Not Applicable 4,891 31-May-2008 08:41 Not Applicable
Package_1_for_kb952790~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,959 31-May-2008 19:23 Not Applicable
Package_2_for_kb952790~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,795 31-May-2008 19:23 Not Applicable
Package_3_for_kb952790~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,795 31-May-2008 19:23 Not Applicable
Package_for_kb952790_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,375 31-May-2008 19:23 Not Applicable
Package_for_kb952790_client~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,438 31-May-2008 19:23 Not Applicable
Package_for_kb952790_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,429 31-May-2008 19:23 Not Applicable
Package_for_kb952790_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,430 31-May-2008 19:23 Not Applicable
Package_for_kb952790_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,433 31-May-2008 19:23 Not Applicable
Package_for_kb952790_server~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,438 31-May-2008 19:23 Not Applicable
Srv.sys 6.0.6001.22191 446,464 31-May-2008 04:13 x64

Windows Server 2008

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The Hotfix download available section and the online request forms display the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008, x86-based versions

File name File version File size Date Time Platform
Package_1_for_kb952790~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,947 31-May-2008 19:23 Not Applicable
Package_2_for_kb952790~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,785 31-May-2008 19:23 Not Applicable
Package_3_for_kb952790~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,785 31-May-2008 19:23 Not Applicable
Package_for_kb952790_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,367 31-May-2008 19:23 Not Applicable
Package_for_kb952790_client~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,430 31-May-2008 19:23 Not Applicable
Package_for_kb952790_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,421 31-May-2008 19:23 Not Applicable
Package_for_kb952790_sc~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,422 31-May-2008 19:23 Not Applicable
Package_for_kb952790_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,425 31-May-2008 19:23 Not Applicable
Package_for_kb952790_server~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,430 31-May-2008 19:23 Not Applicable
X86_8ae1bb1ca99a0bc09a1c318f431cfca7_31bf3856ad364e35_6.0.6001.22191_none_6191f1baf9e8eb85.manifest Not Applicable 700 31-May-2008 19:23 Not Applicable
X86_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22191_none_da20b7240fd94c6f.manifest Not Applicable 4,627 31-May-2008 08:19 Not Applicable
Srv.sys 6.0.6001.22191 288,768 31-May-2008 03:44 x86

Windows Server 2008, Itanium-based versions

File name File version File size Date Time Platform
Ia64_cda8834f5271f6ebb8c6d221f0c8806a_31bf3856ad364e35_6.0.6001.22191_none_efd575f4fd7ed1cc.manifest Not Applicable 702 31-May-2008 19:23 Not Applicable
Ia64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22191_none_da225b1a0fd7556b.manifest Not Applicable 4,885 31-May-2008 08:21 Not Applicable
Package_1_for_kb952790~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,790 31-May-2008 19:23 Not Applicable
Package_2_for_kb952790~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,790 31-May-2008 19:23 Not Applicable
Package_for_kb952790_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,425 31-May-2008 19:23 Not Applicable
Package_for_kb952790_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,426 31-May-2008 19:23 Not Applicable
Package_for_kb952790_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,429 31-May-2008 19:23 Not Applicable
Package_for_kb952790_server~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,434 31-May-2008 19:23 Not Applicable
Srv.sys 6.0.6001.22191 946,176 31-May-2008 03:52 IA-64

Windows Server 2008, x64-based versions

File name File version File size Date Time Platform
Amd64_85c79aafcb2f3a03f2f6ecb5f43d4865_31bf3856ad364e35_6.0.6001.22191_none_aefbf5c589dd7e96.manifest Not Applicable 704 31-May-2008 19:23 Not Applicable
Amd64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22191_none_363f52a7c836bda5.manifest Not Applicable 4,891 31-May-2008 08:41 Not Applicable
Package_1_for_kb952790~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,959 31-May-2008 19:23 Not Applicable
Package_2_for_kb952790~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,795 31-May-2008 19:23 Not Applicable
Package_3_for_kb952790~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,795 31-May-2008 19:23 Not Applicable
Package_for_kb952790_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,375 31-May-2008 19:23 Not Applicable
Package_for_kb952790_client~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,438 31-May-2008 19:23 Not Applicable
Package_for_kb952790_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,429 31-May-2008 19:23 Not Applicable
Package_for_kb952790_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,430 31-May-2008 19:23 Not Applicable
Package_for_kb952790_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,433 31-May-2008 19:23 Not Applicable
Package_for_kb952790_server~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,438 31-May-2008 19:23 Not Applicable
Srv.sys 6.0.6001.22191 446,464 31-May-2008 04:13 x64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Service Pack 1, when used with:
    Windows Vista Home Basic
    Windows Vista Home Premium
    Windows Vista Enterprise
    Windows Vista Business
    Windows Vista Ultimate
    Windows Vista Business 64-bit Edition
    Windows Vista Ultimate 64-bit Edition
    Windows Vista Home Premium 64-bit Edition
    Windows Vista Home Basic 64-bit Edition
    Windows Vista Enterprise 64-bit Edition
• Windows Server 2008 Standard
• Windows Server 2008 Enterprise
• Windows Server 2008 Datacenter
• Windows Server 2008 Datacenter without Hyper-V
• Windows Server 2008 Enterprise without Hyper-V
• Windows Server 2008 for Itanium-Based Systems
• Windows Server 2008 Standard without Hyper-V
• Windows Web Server 2008

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Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB952790

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
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