After the Terminal Services mirror driver is disconnected from a Windows Server 2008-based or Windows Vista-based remote computer, you receive a Stop error on the remote computer: Stop 0x0000007E SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Article ID: 958092 – Last Review: November 4, 2008 – Revision: 1.0

After the Terminal Services mirror driver is disconnected from a Windows Server 2008-based or Windows Vista-based remote computer, you receive a Stop error on the remote computer: Stop 0x0000007E SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

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Beta Information

This article discusses a beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this beta product. For information about how to obtain support for a beta release, see the documentation that is included with the beta product files, or check the Web location where you downloaded the release.

On This Page

SYMPTOMS

You use a Terminal Services mirror driver to access a Windows Vista-based or a Windows Server 2008-based remote computer. After you disconnect the mirror driver from the remote computer, the remote computer may crash. In this case, you receive the following error message on the remote computer:

Stop 0x0000007E (c0000005, Parameter2, Parameter3, Parameter4)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

For example, assume that you use Live Mesh to access a Windows Vista-based remote computer. After you disconnect the Live Mesh remote session from the remote computer, the remote computer crashes, and you receive the Stop error message.

CAUSE

This issue occurs because of a race condition in the Cdd.dll file on the remote computer. This file is used to handle low-level graphics device interface (GDI) calls.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, you must have Windows Vista Service Pack 1 or Windows Server 2008 installed on the computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

The .manifest files and the .mum files that are installed in each environment are listed separately in the Additional file information for Windows Server 2008 and for Windows Vista section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.

For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File name File version File size Date Time Platform
Cdd.dll 6.0.6001.22281 36,864 07-Oct-2008 03:27 x86
Dxgkrnl.sys 6.0.6001.22281 625,152 07-Oct-2008 01:04 x86
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File name File version File size Date Time Platform
Cdd.dll 6.0.6001.22281 47,104 07-Oct-2008 04:26 x64
Dxgkrnl.sys 6.0.6001.22281 883,200 07-Oct-2008 02:11 x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File name File version File size Date Time Platform
Cdd.dll 6.0.6001.22281 105,472 07-Oct-2008 04:30 IA-64
Dxgkrnl.sys 6.0.6001.22281 1,981,440 07-Oct-2008 02:09 IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684  (/Feedback.aspx?kbNumber=824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File name Package_for_kb958092_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,367
Date (UTC) 07-Oct-2008
Time (UTC) 12:13
File name Package_for_kb958092_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,430
Date (UTC) 07-Oct-2008
Time (UTC) 12:13
File name Package_for_kb958092_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,421
Date (UTC) 07-Oct-2008
Time (UTC) 12:13
File name Package_for_kb958092_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,422
Date (UTC) 07-Oct-2008
Time (UTC) 12:13
File name Package_for_kb958092_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,425
Date (UTC) 07-Oct-2008
Time (UTC) 12:13
File name Package_for_kb958092_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,430
Date (UTC) 07-Oct-2008
Time (UTC) 12:13
File name X86_abf6c90827bee03cbde4c83ef70b7007_31bf3856ad364e35_6.0.6001.22281_none_b21cdf8a032e3abe.manifest
File version Not Applicable
File size 696
Date (UTC) 07-Oct-2008
Time (UTC) 12:13
File name X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22281_none_abfcb839fcea5b4c.manifest
File version Not Applicable
File size 8,417
Date (UTC) 07-Oct-2008
Time (UTC) 04:05
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File name Amd64_30942cc37293fa17b99eaf9d14a15128_31bf3856ad364e35_6.0.6001.22281_none_e02af1ce406e22e2.manifest
File version Not Applicable
File size 700
Date (UTC) 07-Oct-2008
Time (UTC) 12:13
File name Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22281_none_081b53bdb547cc82.manifest
File version Not Applicable
File size 8,679
Date (UTC) 07-Oct-2008
Time (UTC) 05:13
File name Package_for_kb958092_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,375
Date (UTC) 07-Oct-2008
Time (UTC) 12:13
File name Package_for_kb958092_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,438
Date (UTC) 07-Oct-2008
Time (UTC) 12:13
File name Package_for_kb958092_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,429
Date (UTC) 07-Oct-2008
Time (UTC) 12:13
File name Package_for_kb958092_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,430
Date (UTC) 07-Oct-2008
Time (UTC) 12:13
File name Package_for_kb958092_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,433
Date (UTC) 07-Oct-2008
Time (UTC) 12:13
File name Package_for_kb958092_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,438
Date (UTC) 07-Oct-2008
Time (UTC) 12:13
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File name Ia64_66f8391576a99a8f1021cbb6f933be92_31bf3856ad364e35_6.0.6001.22281_none_b241e365eb5dc6e4.manifest
File version Not Applicable
File size 698
Date (UTC) 07-Oct-2008
Time (UTC) 12:13
File name Ia64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22281_none_abfe5c2ffce86448.manifest
File version Not Applicable
File size 8,672
Date (UTC) 07-Oct-2008
Time (UTC) 06:44
File name Package_for_kb958092_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,425
Date (UTC) 07-Oct-2008
Time (UTC) 12:13
File name Package_for_kb958092_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,426
Date (UTC) 07-Oct-2008
Time (UTC) 12:13
File name Package_for_kb958092_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,429
Date (UTC) 07-Oct-2008
Time (UTC) 12:13
File name Package_for_kb958092_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File version Not Applicable
File size 1,434
Date (UTC) 07-Oct-2008
Time (UTC) 12:13

APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbexpertisebeginner kbfix kbqfe kbhotfixserver KB958092

 

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