A Windows Vista-based or Windows Server 2008-based portable computer does not resume correctly if you close the lid while the computer is asleep

Article ID: 958685 – Last Review: January 7, 2009 – Revision: 1.0

A Windows Vista-based or Windows Server 2008-based portable computer does not resume correctly if you close the lid while the computer is asleep

Hotfix Hotfix Download Available
View and request hotfix downloads

On This Page

SYMPTOMS

Consider the following scenario. You have a portable computer that runs Windows Vista or Windows Server 2008. You put the computer to sleep (S3) while the computer’s lid is open. Then, you close the lid while the computer is asleep. Later, you open the lid to wake up the computer.

In this scenario, the computer starts resuming. However, you only see a blank screen and a mouse pointer until you provide some user input. For example, this situation lasts until you press a key or click the mouse.

Note This problem occurs only on certain computers.

RESOLUTION

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The Hotfix download available form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791  (/Feedback.aspx?kbNumber=935791/ ) How to obtain the latest Windows Vista service pack

No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    Version Product Milestone Service branch
    6.0.6000.16xxx Windows Vista RTM GDR
    6.0.6000.20xxx Windows Vista RTM LDR
    6.0.6001.18xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 GDR
    6.0.6001.22xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 LDR
  • Service Pack 1 is integrated into Windows Server 2008.
  • The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File name File version File size Date Time Platform
Acpi.sys 6.0.6001.22318 265,480 26-Nov-2008 04:47 x86
Battc.sys 6.0.6001.22318 26,376 26-Nov-2008 04:45 x86
Compbatt.sys 6.0.6001.22318 18,952 26-Nov-2008 04:45 Not Applicable
Errdev.sys 6.0.6001.22318 6,656 26-Nov-2008 02:04 x86
Wmiacpi.sys 6.0.6001.22318 11,264 26-Nov-2008 02:04 x86
Ntkrnlpa.exe 6.0.6001.22318 3,600,136 26-Nov-2008 04:47 Not Applicable
Ntoskrnl.exe 6.0.6001.22318 3,547,400 26-Nov-2008 04:47 Not Applicable
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File name File version File size Date Time Platform
Acpi.sys 6.0.6001.22318 325,384 26-Nov-2008 06:25 x64
Battc.sys 6.0.6001.22318 28,936 26-Nov-2008 06:28 x64
Compbatt.sys 6.0.6001.22318 21,768 26-Nov-2008 06:28 x64
Errdev.sys 6.0.6001.22318 9,216 26-Nov-2008 03:08 x64
Wmiacpi.sys 6.0.6001.22318 14,336 26-Nov-2008 03:08 x64
Ntoskrnl.exe 6.0.6001.22318 4,692,232 26-Nov-2008 06:57 x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684  (/Feedback.aspx?kbNumber=824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista

Collapse this tableExpand this table
File name Package_for_kb958685_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,367
Date (UTC) 26-Nov-2008
Time (UTC) 16:17
File name Package_for_kb958685_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,431
Date (UTC) 26-Nov-2008
Time (UTC) 16:17
File name Package_for_kb958685_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,422
Date (UTC) 26-Nov-2008
Time (UTC) 16:17
File name Package_for_kb958685_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,423
Date (UTC) 26-Nov-2008
Time (UTC) 16:17
File name Package_for_kb958685_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,425
Date (UTC) 26-Nov-2008
Time (UTC) 16:17
File name Package_for_kb958685_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,431
Date (UTC) 26-Nov-2008
Time (UTC) 16:17
File name Package_for_kb958685_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,422
Date (UTC) 26-Nov-2008
Time (UTC) 16:17
File name Package_for_kb958685_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File version Not Applicable
File size 1,430
Date (UTC) 26-Nov-2008
Time (UTC) 16:17
File name X86_83cd7da4db28ea5966418f314f47e86d_31bf3856ad364e35_6.0.6001.22318_none_d55e6ea05bef8f5f.manifest
File version Not Applicable
File size 697
Date (UTC) 26-Nov-2008
Time (UTC) 16:17
File name X86_acpi.inf_31bf3856ad364e35_6.0.6001.22318_none_230f96fee7265009.manifest
File version Not Applicable
File size 4,177
Date (UTC) 26-Nov-2008
Time (UTC) 18:27
File name X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22318_none_6cb7349bcd419329.manifest
File version Not Applicable
File size 17,806
Date (UTC) 26-Nov-2008
Time (UTC) 05:24

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista

Collapse this tableExpand this table
File name Amd64_a245b8733be42d534e2b79ce4a6222c2_31bf3856ad364e35_6.0.6001.22318_none_17496492b11aa43d.manifest
File version Not Applicable
File size 701
Date (UTC) 26-Nov-2008
Time (UTC) 16:17
File name Amd64_acpi.inf_31bf3856ad364e35_6.0.6001.22318_none_7f2e32829f83c13f.manifest
File version Not Applicable
File size 4,179
Date (UTC) 26-Nov-2008
Time (UTC) 16:17
File name Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22318_none_c8d5d01f859f045f.manifest
File version Not Applicable
File size 16,512
Date (UTC) 26-Nov-2008
Time (UTC) 09:20
File name Package_for_kb958685_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,375
Date (UTC) 26-Nov-2008
Time (UTC) 16:17
File name Package_for_kb958685_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,439
Date (UTC) 26-Nov-2008
Time (UTC) 16:17
File name Package_for_kb958685_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,430
Date (UTC) 26-Nov-2008
Time (UTC) 16:17
File name Package_for_kb958685_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,431
Date (UTC) 26-Nov-2008
Time (UTC) 16:17
File name Package_for_kb958685_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,433
Date (UTC) 26-Nov-2008
Time (UTC) 16:17
File name Package_for_kb958685_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,439
Date (UTC) 26-Nov-2008
Time (UTC) 16:17
File name Package_for_kb958685_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,430
Date (UTC) 26-Nov-2008
Time (UTC) 16:17
File name Package_for_kb958685_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File version Not Applicable
File size 1,438
Date (UTC) 26-Nov-2008
Time (UTC) 16:17

APPLIES TO
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Service Pack 1
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbexpertisebeginner kbsurveynew kbbug kbfix kbhotfixserver kbqfe KB958685

 

Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks


You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

AddThis Social Bookmark Button

Leave a Reply

*
To prove that you're not a bot, enter this code
Anti-Spam Image