A Windows Vista-based computer that uses a PCI-E graphics device may stop responding when you wake the computer from sleep

A Windows Vista-based computer that uses a PCI-E graphics device may stop responding when you wake the computer from sleep

Article ID : 937500
Last Review : August 29, 2007
Revision : 2.0
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SYMPTOMS

When you wake a Windows Vista-based computer from sleep (S3), the computer may stop responding (hang). When this problem occurs, the screen first becomes black. Then, you may eventually receive a Stop error message that resembles the following:

*** STOP: 0x0000009F(parameter1, parameter2, parameter3, parameter4)
DRIVER_POWER_STATE_FAILURE

This problem may occur if the following conditions are true:

• The computer is using a PCI-Express (PCI-E) graphics device.
• The computer’s firmware grants native support to the operating system for PCI-E features.
• PCI-E Active State Power Management (ASPM) is enabled on the PCI-E graphics device.

This problem may occur intermittently.

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CAUSE

This problem may occur if the PCI-E graphics device does not correctly exit the ASPM L1 power-state negotiation stage when a link-retrain sequence occurs on the PCI-E link.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
Agp440.sys 6.0.6000.20598 56,504 15-May-2007 02:27 x86
Amdagp.sys 6.0.6000.20598 57,528 15-May-2007 02:27 x86
Isapnp.sys 6.0.6000.20598 49,848 15-May-2007 02:27 x86
Msisadrv.sys 6.0.6000.20598 16,568 15-May-2007 02:25 x86
Mssmbios.sys 6.0.6000.20598 31,416 15-May-2007 02:27 x86
Nv_agp.sys 6.0.6000.20598 109,240 15-May-2007 02:28 x86
Pci.sys 6.0.6000.20598 143,544 15-May-2007 02:28 x86
Rdpdr.sys 6.0.6000.20598 242,688 15-May-2007 01:34 x86
Sisagp.sys 6.0.6000.20598 55,992 15-May-2007 02:27 x86
Streamci.dll 6.0.6000.20598 25,272 15-May-2007 02:27 x86
Swenum.sys 6.0.6000.20598 15,416 15-May-2007 02:25 Not Applicable
Termdd.sys 6.0.6000.20598 53,432 15-May-2007 02:27 x86
Uliagpkx.sys 6.0.6000.20598 61,112 15-May-2007 02:27 x86
Update.mum Not Applicable 2,030 15-May-2007 17:13 Not Applicable
Viaagp.sys 6.0.6000.20598 57,016 15-May-2007 02:27 x86
Volmgr.sys 6.0.6000.20598 52,920 15-May-2007 02:27 x86
X86_machine.inf_31bf3856ad364e35_6.0.6000.20598_none_b85cfa98dae9b436.manifest Not Applicable 8,438 15-May-2007 17:15 Not Applicable
Windows Vista, 64-bit versions
File name File version File size Date Time Platform
Agp440.sys 6.0.6000.20598 64,696 15-May-2007 03:28 x64
Amd64_machine.inf_31bf3856ad364e35_6.0.6000.20598_none_147b961c9347256c.manifest Not Applicable 6,994 15-May-2007 17:20 Not Applicable
Isapnp.sys 6.0.6000.20598 23,736 15-May-2007 03:27 x64
Msisadrv.sys 6.0.6000.20598 18,104 15-May-2007 03:27 x64
Mssmbios.sys 6.0.6000.20598 35,000 15-May-2007 03:27 x64
Nv_agp.sys 6.0.6000.20598 126,648 15-May-2007 03:28 x64
Pci.sys 6.0.6000.20598 170,168 15-May-2007 03:29 x64
Rdpdr.sys 6.0.6000.20598 305,664 15-May-2007 01:57 x64
Streamci.dll 6.0.6000.20598 26,808 15-May-2007 03:27 x64
Swenum.sys 6.0.6000.20598 15,672 15-May-2007 03:27 x64
Termdd.sys 6.0.6000.20598 62,648 15-May-2007 03:28 x64
Uliagpkx.sys 6.0.6000.20598 68,280 15-May-2007 03:28 x64
Update.mum Not Applicable 2,030 15-May-2007 17:13 Not Applicable
Volmgr.sys 6.0.6000.20598 62,648 15-May-2007 03:28 x64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

The symptoms of a Stop error may vary, depending on the failure options that have been configured in Windows. For more information about how to configure system-failure options, click the following article number to view the article in the Microsoft Knowledge Base:

307973 (/Feedback.aspx?kbNumber=307973/) How to configure system failure and recovery options in Windows

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/Feedback.aspx?kbNumber=824684/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Ultimate
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Home Premium
• Windows Vista Home Basic
• Windows Vista Starter
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Business 64-bit Edition
• Windows Vista Home Premium 64-bit Edition

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Keywords: 
kberrmsg kbbug kbfix kbqfe kbexpertiseinter kbhotfixserver kbwinvistapostrtmfix KB937500

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