A Windows Vista-based computer stops responding when you resume the computer from hibernation

A Windows Vista-based computer stops responding when you resume the computer from hibernation

Article ID : 928135
Last Review : August 29, 2007
Revision : 2.0
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SYMPTOMS

A Windows Vista-based computer stops responding when you resume the computer from hibernation.

NoteThis problem may occur if a system device configuration changes when the computer is in hibernation.

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CAUSE

This problem occurs because the Peripheral Component Interconnect (PCI) device driver does not correctly update the device settings to reflect the new configuration.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
Agp440.sys 6.0.6000.16400 53,864 13-Dec-2006 06:02 x86
Amdagp.sys 6.0.6000.16400 54,888 13-Dec-2006 06:02 x86
Isapnp.sys 6.0.6000.16400 47,208 13-Dec-2006 06:02 x86
Msisadrv.sys 6.0.6000.16400 13,928 13-Dec-2006 06:01 x86
Mssmbios.sys 6.0.6000.16400 28,776 13-Dec-2006 06:01 x86
Nv_agp.sys 6.0.6000.16400 106,600 13-Dec-2006 06:03 x86
Pci.sys 6.0.6000.16400 140,392 13-Dec-2006 06:03 x86
Rdpdr.sys 6.0.6000.16400 242,688 13-Dec-2006 03:56 x86
Sisagp.sys 6.0.6000.16400 53,352 13-Dec-2006 06:02 x86
Streamci.dll 6.0.6000.16400 22,632 13-Dec-2006 06:01 x86
Swenum.sys 6.0.6000.16400 12,776 13-Dec-2006 06:01 Not Applicable
Termdd.sys 6.0.6000.16400 50,792 13-Dec-2006 06:02 x86
Uliagpkx.sys 6.0.6000.16400 58,472 13-Dec-2006 06:02 x86
Viaagp.sys 6.0.6000.16400 54,376 13-Dec-2006 06:02 x86
Volmgr.sys 6.0.6000.16400 50,280 13-Dec-2006 06:02 x86
Agp440.sys 6.0.6000.20496 53,864 13-Dec-2006 06:35 x86
Amdagp.sys 6.0.6000.20496 54,888 13-Dec-2006 06:35 x86
Isapnp.sys 6.0.6000.20496 47,208 13-Dec-2006 06:35 x86
Msisadrv.sys 6.0.6000.20496 13,928 13-Dec-2006 06:34 x86
Mssmbios.sys 6.0.6000.20496 28,776 13-Dec-2006 06:35 x86
Nv_agp.sys 6.0.6000.20496 106,600 13-Dec-2006 06:36 x86
Pci.sys 6.0.6000.20496 140,392 13-Dec-2006 06:35 x86
Rdpdr.sys 6.0.6000.20496 242,688 13-Dec-2006 04:29 x86
Sisagp.sys 6.0.6000.20496 53,352 13-Dec-2006 06:35 x86
Streamci.dll 6.0.6000.20496 22,632 13-Dec-2006 06:35 x86
Swenum.sys 6.0.6000.20496 12,776 13-Dec-2006 06:34 Not Applicable
Termdd.sys 6.0.6000.20496 50,792 13-Dec-2006 06:35 x86
Uliagpkx.sys 6.0.6000.20496 58,472 13-Dec-2006 06:35 x86
Viaagp.sys 6.0.6000.20496 54,376 13-Dec-2006 06:35 x86
Volmgr.sys 6.0.6000.20496 50,280 13-Dec-2006 06:35 x86
Windows Vista, 64-bit versions
File name File version File size Date Time Platform
Agp440.sys 6.0.6000.16400 62,056 13-Dec-2006 07:43 x64
Isapnp.sys 6.0.6000.16400 21,096 13-Dec-2006 07:43 x64
Msisadrv.sys 6.0.6000.16400 15,464 13-Dec-2006 07:43 x64
Mssmbios.sys 6.0.6000.16400 32,360 13-Dec-2006 07:43 x64
Nv_agp.sys 6.0.6000.16400 124,008 13-Dec-2006 07:44 x64
Pci.sys 6.0.6000.16400 167,016 13-Dec-2006 07:45 x64
Rdpdr.sys 6.0.6000.16400 305,664 13-Dec-2006 04:19 x64
Streamci.dll 6.0.6000.16400 24,168 13-Dec-2006 07:43 x64
Swenum.sys 6.0.6000.16400 13,032 13-Dec-2006 07:43 x64
Termdd.sys 6.0.6000.16400 60,008 13-Dec-2006 07:43 x64
Uliagpkx.sys 6.0.6000.16400 65,640 13-Dec-2006 07:43 x64
Volmgr.sys 6.0.6000.16400 60,008 13-Dec-2006 07:43 x64
Agp440.sys 6.0.6000.20496 62,056 13-Dec-2006 07:12 x64
Isapnp.sys 6.0.6000.20496 21,096 13-Dec-2006 07:11 x64
Msisadrv.sys 6.0.6000.20496 15,464 13-Dec-2006 07:11 x64
Mssmbios.sys 6.0.6000.20496 32,360 13-Dec-2006 07:11 x64
Nv_agp.sys 6.0.6000.20496 124,008 13-Dec-2006 07:13 x64
Pci.sys 6.0.6000.20496 167,016 13-Dec-2006 07:13 x64
Rdpdr.sys 6.0.6000.20496 305,664 13-Dec-2006 04:46 x64
Streamci.dll 6.0.6000.20496 24,168 13-Dec-2006 07:11 x64
Swenum.sys 6.0.6000.20496 13,032 13-Dec-2006 07:11 x64
Termdd.sys 6.0.6000.20496 60,008 13-Dec-2006 07:12 x64
Uliagpkx.sys 6.0.6000.20496 65,640 13-Dec-2006 07:12 x64
Volmgr.sys 6.0.6000.20496 60,008 13-Dec-2006 07:12 x64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 (/Feedback.aspx?kbNumber=816915/)New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/Feedback.aspx?kbNumber=824684/)Description of the standard terminology that is used to describe Microsoft software updates

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Hibernation

Hibernation is the S4 power-saving state. Hibernation saves open documents and programs to the hard disk, and then turns off the computer. When you are ready to use the computer again, the computer comes out of hibernation in seconds. Then, the computer restores all the open programs and documents that were saved. Hibernation uses the least amount of power of all the Windows power-saving states.

Unlike sleep, hibernation does not require any power to save open documents and programs on a mobile computer. Because sleep requires a small amount of power to maintain itself, Windows automatically puts the mobile computer into hibernation after some time to help conserve battery power.

Additionally, because hibernation on a mobile computer does not require any power to save open documents and programs, Windows also puts the mobile computer into hibernation automatically when the battery charge reaches a critically low level.

You should use hibernation on a mobile computer when you know that you will not use the mobile computer for some time. Also, use hibernation when you know that you will be unable to charge the battery during that time.

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Sleep

Sleep is the S3 power-saving state. Sleep saves all open documents and programs. Sleep also allows for the computer to quickly resume full-power operation. Typically, this process occurs within several seconds. For example, you can put the computer to sleep as quickly as you can pause a DVD player. The computer immediately stops what it is doing and is ready to start again when you want to resume working.

To put a computer to sleep, click Power on the Start menu.

Notes

• You may be able to press a sleep button or close the lid on a mobile computer to put some computers to sleep.
• When the computer is asleep, the hardware lights may slowly flash or change color. To learn more, see the documentation that is included with the computer. Alternatively, visit the Web site of the manufacturer.
• The computer may automatically sleep after a period of inactivity.

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APPLIES TO
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Business
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Starter
• Windows Vista Ultimate

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Keywords: 
kbbug kbfix kbqfe kbprb kbexpertiseadvanced kbhotfixserver KB928135

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Microsoft Knowledge Base Article

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