A Windows Vista-based computer restarts repeatedly after you install a security package

A Windows Vista-based computer restarts repeatedly after you install a security package

Article ID : 935881
Last Review : August 29, 2007
Revision : 2.0
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SYMPTOMS

Consider the following scenario. You install a security package on a Windows Vista-based computer. Then, you restart the computer. In this scenario, the computer restarts repeatedly. Specifically, after you restart the computer, the Windows Vista startup screen appears. However, the computer then restarts instead of finishing the startup process.

This problem occurs if the security package is signed by using the method that is described on the following Microsoft Developer Network Web site:

http://msdn2.microsoft.com/en-us/library/ms925908.aspx (http://msdn2.microsoft.com/en-us/library/ms925908.aspx)

Note The security package that causes this problem may be offered by a third-party cryptographic service provider. A security package is a software implementation of a security protocol.

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RESOLUTION

Generally, you cannot recover the Windows Vista-based system after this problem occurs. The following hotfix only prevents this problem. You must install this hotfix before you install the security package.

If this problem has already occurred, you must run a repair installation of Windows Vista.

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Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
Update.mum Not Applicable 1,990 01-Jun-2007 17:54 Not Applicable
X86_a593cde2a0706c501f5b79b5bda7ebfc_31bf3856ad364e35_6.0.6000.20610_none_dea40b1807cbe883.manifest Not Applicable 691 01-Jun-2007 17:54 Not Applicable
X86_microsoft-windows-lsa_31bf3856ad364e35_6.0.6000.20610_none_a4e3171578ca65d9.manifest Not Applicable 36,682 01-Jun-2007 17:55 Not Applicable
Ksecdd.sys 6.0.6000.16386 407,144 31-May-2007 22:28 x86
Lsa-ppdlic.xrm-ms Not Applicable 2,998 01-Jun-2007 02:23 Not Applicable
Lsasrv.dll 6.0.6000.20610 1,233,408 01-Jun-2007 02:26 x86
Lsass.exe 6.0.6000.20610 7,680 01-Jun-2007 01:23 x86
Secur32.dll 6.0.6000.20610 72,704 01-Jun-2007 02:27 x86
Windows Vista, 64-bit versions
File name File version File size Date Time Platform
Amd64_722e78bc5e0faa3ec8519650537f056d_31bf3856ad364e35_6.0.6000.20610_none_2b62d19c89cfc799.manifest Not Applicable 695 01-Jun-2007 17:54 Not Applicable
Amd64_microsoft-windows-lsa_31bf3856ad364e35_6.0.6000.20610_none_0101b2993127d70f.manifest Not Applicable 36,770 01-Jun-2007 17:59 Not Applicable
Update.mum Not Applicable 2,002 01-Jun-2007 17:54 Not Applicable
Ksecdd.sys 6.0.6000.16386 477,800 31-May-2007 22:27 x64
Lsa-ppdlic.xrm-ms Not Applicable 2,998 01-Jun-2007 03:28 Not Applicable
Lsasrv.dll 6.0.6000.20610 1,660,928 01-Jun-2007 03:41 x64
Lsass.exe 6.0.6000.20610 9,728 01-Jun-2007 01:43 x64
Secur32.dll 6.0.6000.20610 94,720 01-Jun-2007 03:45 x64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/Feedback.aspx?kbNumber=824684/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Ultimate
• Windows Vista Home Premium
• Windows Vista Home Basic
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Business 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Enterprise 64-bit Edition

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Keywords: 
kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver kbwinvistapostrtmfix KB935881

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Microsoft Knowledge Base Article

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