A Windows Vista-based computer is frequently unresponsive for 30 seconds if the Documents folder is redirected to a shared folder, and the folder is made available offline

Consider the following scenario:

    On a Windows Vista-based computer, you redirect the Documents folder to a shared folder, and you make the Documents folder available offline.
      The computer has network connections. However, the computer cannot reach the shared folder in the current network environment.

      In this scenario, the system is frequently unresponsive for 30 seconds. This behavior occurs regardless of whether you are accessing the files in the shared folder that is unreachable. For example, the system may become unresponsive when you try to open Windows Explorer or other applications.


      Hotfix information

      A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

      To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

      http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

      Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

      http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)


      No prerequisites are required.

      Restart requirement

      You must restart the computer after you apply this hotfix.

      Hotfix replacement information

      This hotfix does not replace any other hotfixes.

      File information

      The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

      Windows Vista, 32-bit versions

      File name

      File version

      File size




      Package_1_for_kb937228~31bf3856ad364e35~x86~~ Not Applicable 4,031 18-Aug-2007 12:05 Not Applicable
      Package_2_for_kb937228~31bf3856ad364e35~x86~~ Not Applicable 1,776 18-Aug-2007 12:05 Not Applicable
      Update.mum Not Applicable 2,113 18-Aug-2007 12:05 Not Applicable
      X86_0e07bcb054f569deb91893c978347ade_31bf3856ad364e35_6.0.6000.20663_none_7148fd62bd0deed4.manifest Not Applicable 696 18-Aug-2007 12:05 Not Applicable
      X86_31da09b52fd686910c4d6bd2dffd776e_31bf3856ad364e35_6.0.6000.20663_none_a495cc331acf23d7.manifest Not Applicable 705 18-Aug-2007 12:05 Not Applicable
      X86_335efcda3f4816c8976c900e1d91827b_31bf3856ad364e35_6.0.6000.20663_none_50257fc06658c900.manifest Not Applicable 693 18-Aug-2007 12:05 Not Applicable
      X86_8241ca607e7fbad5fd14d6a3edd8b9c7_31bf3856ad364e35_6.0.6000.20663_none_76159e520cf1fa3f.manifest Not Applicable 697 18-Aug-2007 12:05 Not Applicable
      X86_e46185dfddac6ba62d49d8a9ba07220a_31bf3856ad364e35_6.0.6000.20663_none_09b000317f748eac.manifest Not Applicable 711 18-Aug-2007 12:05 Not Applicable
      X86_microsoft-windows-dfsclient_31bf3856ad364e35_6.0.6000.20663_none_85ffab730240ea3b.manifest Not Applicable 10,560 18-Aug-2007 12:05 Not Applicable
      X86_microsoft-windows-ntlanman_31bf3856ad364e35_6.0.6000.20663_none_2e769359fec525ac.manifest Not Applicable 7,177 18-Aug-2007 12:05 Not Applicable
      X86_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.0.6000.20663_none_a9d07766154a3f4d.manifest Not Applicable 5,319 18-Aug-2007 12:05 Not Applicable
      X86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6000.20663_none_9cadc67c780c4f73.manifest Not Applicable 15,179 18-Aug-2007 12:05 Not Applicable
      X86_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6000.20663_none_583a55617d8e74f1.manifest Not Applicable 7,288 18-Aug-2007 12:05 Not Applicable
      Dfsc.sys 6.0.6000.20663 74,752 18-Aug-2007 01:24 x86
      Ntlanman.dll 6.0.6000.20663 62,976 18-Aug-2007 02:41 x86
      Cscapi.dll 6.0.6000.20663 30,720 18-Aug-2007 02:39 x86
      Cscdll.dll 6.0.6000.20663 22,016 18-Aug-2007 02:39 x86
      Csc.sys 6.0.6000.20663 327,680 18-Aug-2007 01:25 x86
      Cscmig.dll 6.0.6000.20663 105,984 18-Aug-2007 02:39 x86
      Microsoft-windows-offlinefiles-core-ppdlic.xrm-ms Not Applicable 3,021 18-Aug-2007 02:30 Not Applicable
      Rdbss.sys 6.0.6000.20663 222,720 18-Aug-2007 01:24 x86
      Windows Vista, 64-bit versions

      File name

      File version

      File size




      Amd64_0e07bcb054f569deb91893c978347ade_31bf3856ad364e35_6.0.6000.20663_none_cd6798e6756b600a.manifest Not Applicable 698 18-Aug-2007 12:05 Not Applicable
      Amd64_2c45e11b3e70ecd4b3ea50d1267f4c61_31bf3856ad364e35_6.0.6000.20663_none_ac704f64b691971e.manifest Not Applicable 715 18-Aug-2007 12:05 Not Applicable
      Amd64_78a1154dd51830a270e1347e159e1720_31bf3856ad364e35_6.0.6000.20663_none_7558fb2f695bc47d.manifest Not Applicable 700 18-Aug-2007 12:05 Not Applicable
      Amd64_b0984454a4f77af9b2373fa6cd79da7f_31bf3856ad364e35_6.0.6000.20663_none_a08eca1cc44d9716.manifest Not Applicable 697 18-Aug-2007 12:05 Not Applicable
      Amd64_bc366f9fc24c4e43b952707d25db317e_31bf3856ad364e35_6.0.6000.20663_none_c068353cee607c46.manifest Not Applicable 709 18-Aug-2007 12:05 Not Applicable
      Amd64_e46185dfddac6ba62d49d8a9ba07220a_31bf3856ad364e35_6.0.6000.20663_none_65ce9bb537d1ffe2.manifest Not Applicable 713 18-Aug-2007 12:05 Not Applicable
      Amd64_f8c599f04dc5e99ae546f06bdce0e9dd_31bf3856ad364e35_6.0.6000.20663_none_24cc9c18cb3fcdac.manifest Not Applicable 701 18-Aug-2007 12:05 Not Applicable
      Amd64_microsoft-windows-dfsclient_31bf3856ad364e35_6.0.6000.20663_none_e21e46f6ba9e5b71.manifest Not Applicable 10,824 18-Aug-2007 12:08 Not Applicable
      Amd64_microsoft-windows-ntlanman_31bf3856ad364e35_6.0.6000.20663_none_8a952eddb72296e2.manifest Not Applicable 7,203 18-Aug-2007 12:08 Not Applicable
      Amd64_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.0.6000.20663_none_05ef12e9cda7b083.manifest Not Applicable 5,335 18-Aug-2007 12:08 Not Applicable
      Amd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6000.20663_none_f8cc62003069c0a9.manifest Not Applicable 15,207 18-Aug-2007 12:08 Not Applicable
      Amd64_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6000.20663_none_b458f0e535ebe627.manifest Not Applicable 7,548 18-Aug-2007 12:08 Not Applicable
      Package_1_for_kb937228~31bf3856ad364e35~amd64~~ Not Applicable 2,484 18-Aug-2007 12:05 Not Applicable
      Package_2_for_kb937228~31bf3856ad364e35~amd64~~ Not Applicable 4,055 18-Aug-2007 12:05 Not Applicable
      Package_3_for_kb937228~31bf3856ad364e35~amd64~~ Not Applicable 1,786 18-Aug-2007 12:05 Not Applicable
      Update.mum Not Applicable 2,408 18-Aug-2007 12:05 Not Applicable
      Dfsc.sys 6.0.6000.20663 97,280 18-Aug-2007 01:24 x64
      Ntlanman.dll 6.0.6000.20663 117,760 18-Aug-2007 03:37 x64
      Cscapi.dll 6.0.6000.20663 38,400 18-Aug-2007 03:35 x64
      Cscdll.dll 6.0.6000.20663 28,672 18-Aug-2007 03:35 x64
      Csc.sys 6.0.6000.20663 429,056 18-Aug-2007 01:25 x64
      Cscmig.dll 6.0.6000.20663 134,144 18-Aug-2007 03:35 x64
      Microsoft-windows-offlinefiles-core-ppdlic.xrm-ms Not Applicable 3,021 18-Aug-2007 03:25 Not Applicable
      Rdbss.sys 6.0.6000.20663 288,256 18-Aug-2007 01:25 x64

        Windows Vista Ultimate
          Windows Vista Home Premium
            Windows Vista Home Basic
              Windows Vista Enterprise
                Windows Vista Business
                  Windows Vista Business 64-bit Edition
                    Windows Vista Ultimate 64-bit Edition
                      Windows Vista Home Premium 64-bit Edition
                        Windows Vista Home Basic 64-bit Edition
                          Windows Vista Enterprise 64-bit Edition


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