A Windows Vista-based computer does not resume from hibernation (S4) or from standby (S3) if you run an application to set an RTC wake-up time

A Windows Vista-based computer does not resume from hibernation (S4) or from standby (S3) if you run an application to set an RTC wake-up time

Article ID : 953689
Last Review : June 17, 2008
Revision : 1.0
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SYMPTOMS

Consider the following scenario:

• You are running a Windows Vista-based computer that has a Blu-ray optical device and an AMD SB700 reference board installed.
• You use an application such as Pwrtest.exe or Sleeper.exe to set an RTC wake-up time on the computer.

In this scenario, you cannot resume the computer from hibernation (S4) or from standby (S3). However, if you press any key or the power button, the system resumes correctly.

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CAUSE

This problem occurs because of a timing issue in the Msahci.sys file.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Prerequisites

No prerequisites are required to apply this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
Package_1_for_kb953689~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,805 03-Jun-2008 18:00 Not Applicable
Package_2_for_kb953689~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,972 03-Jun-2008 18:00 Not Applicable
Package_3_for_kb953689~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,810 03-Jun-2008 18:00 Not Applicable
Package_4_for_kb953689~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,810 03-Jun-2008 18:00 Not Applicable
Package_5_for_kb953689~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,810 03-Jun-2008 18:00 Not Applicable
Package_6_for_kb953689~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,806 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,426 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,367 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_client~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,713 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,421 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_sc~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,423 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,425 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_server~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,431 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,422 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,430 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,420 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_winpe~31bf3856ad364e35~x86~~6.0.1.0.mum Not Applicable 1,424 03-Jun-2008 18:00 Not Applicable
Update.mum Not Applicable 3,571 03-Jun-2008 18:00 Not Applicable
X86_mshdc.inf_31bf3856ad364e35_6.0.6000.20847_none_dbb74a7b3d9afbc1.manifest Not Applicable 6,874 03-Jun-2008 19:12 Not Applicable
X86_mshdc.inf_31bf3856ad364e35_6.0.6001.22193_none_dd6376773aedb5e4.manifest Not Applicable 6,874 03-Jun-2008 19:12 Not Applicable
Aliide.sys 1.2.0.0 17,464 03-Jun-2008 03:27 x86
Amdide.sys 6.0.6000.20847 17,976 03-Jun-2008 03:27 x86
Atapi.sys 6.0.6000.20847 21,560 03-Jun-2008 03:27 x86
Ataport.sys 6.0.6000.20847 110,136 03-Jun-2008 03:28 x86
Cmdide.sys 2.0.7.0 19,000 03-Jun-2008 03:27 x86
Intelide.sys 6.0.6000.20847 17,976 03-Jun-2008 03:27 x86
Msahci.sys 6.0.6000.20847 28,216 03-Jun-2008 03:27 x86
Pciide.sys 6.0.6000.20847 15,928 03-Jun-2008 03:27 x86
Pciidex.sys 6.0.6000.20847 45,112 03-Jun-2008 03:27 x86
Viaide.sys 5.1.3790.150 20,024 03-Jun-2008 03:27 x86
Aliide.sys 1.2.0.0 17,464 03-Jun-2008 03:29 x86
Amdide.sys 6.0.6001.22193 17,976 03-Jun-2008 03:29 x86
Atapi.sys 6.0.6001.22193 21,560 03-Jun-2008 03:29 x86
Ataport.sys 6.0.6001.22193 110,136 03-Jun-2008 03:30 x86
Cmdide.sys 2.0.7.0 19,000 03-Jun-2008 03:29 x86
Intelide.sys 6.0.6001.22193 17,976 03-Jun-2008 03:29 x86
Msahci.sys 6.0.6001.22193 28,728 03-Jun-2008 03:29 x86
Pciide.sys 6.0.6001.22193 16,440 03-Jun-2008 03:28 x86
Pciidex.sys 6.0.6001.22193 45,112 03-Jun-2008 03:29 x86
Viaide.sys 5.1.3790.150 20,024 03-Jun-2008 03:28 x86
Windows Vista, x64-based versions
File name File version File size Date Time Platform
Amd64_mshdc.inf_31bf3856ad364e35_6.0.6000.20847_none_37d5e5fef5f86cf7.manifest Not Applicable 6,876 03-Jun-2008 19:42 Not Applicable
Amd64_mshdc.inf_31bf3856ad364e35_6.0.6001.22193_none_398211faf34b271a.manifest Not Applicable 6,876 03-Jun-2008 19:42 Not Applicable
Package_1_for_kb953689~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,815 03-Jun-2008 18:00 Not Applicable
Package_2_for_kb953689~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,984 03-Jun-2008 18:00 Not Applicable
Package_3_for_kb953689~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,820 03-Jun-2008 18:00 Not Applicable
Package_4_for_kb953689~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,820 03-Jun-2008 18:00 Not Applicable
Package_5_for_kb953689~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,820 03-Jun-2008 18:00 Not Applicable
Package_6_for_kb953689~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,816 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,434 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,375 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_client~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,723 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,429 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,431 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,433 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_server~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,439 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,430 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,438 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,428 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mum Not Applicable 1,432 03-Jun-2008 18:00 Not Applicable
Update.mum Not Applicable 3,597 03-Jun-2008 18:00 Not Applicable
Aliide.sys 1.2.0.0 18,488 03-Jun-2008 05:44 x64
Amdide.sys 6.0.6000.20847 18,488 03-Jun-2008 05:44 x64
Atapi.sys 6.0.6000.20847 22,584 03-Jun-2008 05:44 x64
Ataport.sys 6.0.6000.20847 124,984 03-Jun-2008 05:45 x64
Cmdide.sys 2.0.7.0 20,536 03-Jun-2008 05:44 x64
Intelide.sys 6.0.6000.20847 19,512 03-Jun-2008 05:44 x64
Msahci.sys 6.0.6000.20847 30,264 03-Jun-2008 05:44 x64
Pciide.sys 6.0.6000.20847 15,928 03-Jun-2008 05:44 x64
Pciidex.sys 6.0.6000.20847 51,256 03-Jun-2008 05:45 x64
Viaide.sys 5.1.3790.150 20,536 03-Jun-2008 05:50 x64
Aliide.sys 1.2.0.0 18,488 03-Jun-2008 04:20 x64
Amdide.sys 6.0.6001.22193 18,488 03-Jun-2008 04:12 x64
Atapi.sys 6.0.6001.22193 22,584 03-Jun-2008 04:12 x64
Ataport.sys 6.0.6001.22193 124,984 03-Jun-2008 04:22 x64
Cmdide.sys 2.0.7.0 20,536 03-Jun-2008 04:20 x64
Intelide.sys 6.0.6001.22193 19,512 03-Jun-2008 04:20 x64
Msahci.sys 6.0.6001.22193 31,288 03-Jun-2008 04:14 x64
Pciide.sys 6.0.6001.22193 16,440 03-Jun-2008 04:20 x64
Pciidex.sys 6.0.6001.22193 51,256 03-Jun-2008 04:22 x64
Viaide.sys 5.1.3790.150 20,536 03-Jun-2008 03:59 x64
Windows Vista with SP1, IA-64-based versions
File name File version File size Date Time Platform
Ia64_mshdc.inf_31bf3856ad364e35_6.0.6001.22193_none_dd651a6d3aebbee0.manifest Not Applicable 6,297 03-Jun-2008 18:00 Not Applicable
Package_1_for_kb953689~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,810 03-Jun-2008 18:00 Not Applicable
Package_2_for_kb953689~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,815 03-Jun-2008 18:00 Not Applicable
Package_3_for_kb953689~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,815 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,425 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,426 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,429 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_server~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,434 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,426 03-Jun-2008 18:00 Not Applicable
Package_for_kb953689_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum Not Applicable 1,433 03-Jun-2008 18:00 Not Applicable
Update.mum Not Applicable 2,423 03-Jun-2008 18:00 Not Applicable
Aliide.sys 1.2.0.0 22,072 03-Jun-2008 03:52 IA-64
Atapi.sys 6.0.6001.22193 38,456 03-Jun-2008 03:52 IA-64
Ataport.sys 6.0.6001.22193 308,280 03-Jun-2008 03:53 IA-64
Cmdide.sys 2.0.7.0 29,752 03-Jun-2008 03:52 IA-64
Intelide.sys 6.0.6001.22193 24,120 03-Jun-2008 03:52 IA-64
Msahci.sys 6.0.6001.22193 61,496 03-Jun-2008 03:52 IA-64
Pciide.sys 6.0.6001.22193 21,048 03-Jun-2008 03:52 IA-64
Pciidex.sys 6.0.6001.22193 111,672 03-Jun-2008 03:52 IA-64
Viaide.sys 5.1.3790.150 31,288 03-Jun-2008 04:11 IA-64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about the Pwrtest.exe tool, visit the following Microsoft Web site:

http://msdn.microsoft.com/en-us/library/aa906552.aspx (http://msdn.microsoft.com/en-us/library/aa906552.aspx)

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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APPLIES TO
• Windows Vista Business
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Starter
• Windows Vista Ultimate
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Service Pack 1

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Keywords: 
kbexpertiseinter kbhotfixserver kbqfe KB953689

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Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
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