A Windows Server 2008-based DNS server stops responding, and event ID 7023 is logged in the DNS server event log

A Windows Server 2008-based DNS server stops responding, and event ID 7023 is logged in the DNS server event log

Article ID : 954423
Last Review : July 4, 2008
Revision : 1.0

SYMPTOMS

When you try to start a Windows Server 2008-based DNS server, the DNS server stops responding. Additionally, the following event is logged in the DNS server event log:

Log Name: System
Source: Service Control
ManagerEvent ID: 7023
Task Category: None
Level: Error
Description:The DNS Server service terminated with the following error: The network is not present or not started.
Other services that depend on or utilize the DNS Server service may also fail to start.

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CAUSE

This problem occurs if the following conditions are true:

• The server does not have network connectivity.
• The network device to which the server is connected takes a longer time to start than the server.

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RESOLUTION

To resolve this problem, make sure that the following conditions are true:

• The server has network connectivity, and the link light is displayed.
• The server’s network adapter contains a valid IP address.

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APPLIES TO
• Windows Server 2008 Standard
• Windows Server 2008 Enterprise
• Windows Server 2008 Datacenter
• Windows Server 2008 Standard without Hyper-V
• Windows Server 2008 Enterprise without Hyper-V
• Windows Server 2008 Datacenter without Hyper-V
• Windows Server 2008 for Itanium-Based Systems

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Keywords: 
kberrmsg kbtshoot kbexpertiseadvanced kbprb KB954423

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Microsoft Knowledge Base Article

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