A Toshiba Device Bay optical drive is not recognized in Windows Vista

A Toshiba Device Bay optical drive is not recognized in Windows Vista

Article ID : 934641
Last Review : August 29, 2007
Revision : 3.0
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SYMPTOMS

You may experience either of the following problems when you use a Toshiba optical drive that is connected to a portable Toshiba computer that is running Windows Vista:

• The drive is not recognized when wake the computer from sleep.
• You use a hot-swap operation or a warm-swap operation to connect a Toshiba device bay optical drive to the computer. In this scenario, the drive is not recognized.

Note In a hot-swap operation, you connect the drive while the computer is still running. In a warm-swap operation, you connect the drive while the computer is asleep, and then you wake the computer.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 32-bit versions
File name File version File size Date Time Platform
Errata.inf Not Applicable 70,170 12-Jun-2007 22:14 Not Applicable
Update.mum Not Applicable 2,000 13-Jun-2007 12:03 Not Applicable
X86_1e9833206aabe4ce6320c222a599f158_31bf3856ad364e35_6.0.6000.20618_none_d85c075b8fd9c414.manifest Not Applicable 701 13-Jun-2007 12:03 Not Applicable
X86_microsoft-windows-erratamanager_31bf3856ad364e35_6.0.6000.20618_none_6cc7064687d1ca73.manifest Not Applicable 4,503 13-Jun-2007 12:04 Not Applicable
Windows Vista, 64-bit versions
File name File version File size Date Time Platform
Amd64_e64dfeb1d08d758a75394692d5e0f1fa_31bf3856ad364e35_6.0.6000.20618_none_c07fb72e8a6eb4e9.manifest Not Applicable 705 13-Jun-2007 12:03 Not Applicable
Amd64_microsoft-windows-erratamanager_31bf3856ad364e35_6.0.6000.20618_none_c8e5a1ca402f3ba9.manifest Not Applicable 4,505 13-Jun-2007 12:09 Not Applicable
Errata.inf Not Applicable 70,170 12-Jun-2007 22:15 Not Applicable
Update.mum Not Applicable 2,000 13-Jun-2007 12:03 Not Applicable

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/)Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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APPLIES TO
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Ultimate
• Windows Vista Business
• Windows Vista Enterprise
• Windows Vista Starter
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise 64-bit Edition

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Keywords: 
kbfix kbqfe kbexpertiseinter kbhotfixserver kbwinvistapostrtmfix KB934641

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