A dial-up connection no longer works after you wake a Windows Vista-based computer from sleep or from hibernation

A dial-up connection no longer works after you wake a Windows Vista-based computer from sleep or from hibernation

Article ID : 936835
Last Review : October 31, 2007
Revision : 1.1

SYMPTOMS

When you wake a Windows Vista-based computer from sleep or from hibernation, a dial-up connection may appear to be still connected to the Internet even though the connection is not active. When this problem occurs, the Network Center correctly shows that the dial-up connection is inactive.

This problem may occur on some computers if you put the computer to sleep or into hibernation when the dial-up connection is still connected to the Internet, and then you wake the computer. In this scenario, the network icon in the notification area may indicate that the connection is active. However, the dial-up connection does not work.

This problem can occur in some hardware configurations if the computer uses an external modem or a PCMCIA modem for the dial-up connection.

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WORKAROUND

To avoid this problem, disconnect the dial-up connection before you put the computer to sleep or into hibernation.

To work around this problem after it has occurred, restart the computer.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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APPLIES TO
• Windows Vista Ultimate
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Home Premium
• Windows Vista Home Basic
• Windows Vista Starter
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Business 64-bit Edition
• Windows Vista Home Premium 64-bit Edition

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Keywords: 
kbtshoot kbbug kbnofix kbprb kbexpertisebeginner KB936835

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