A computer that is running an x86 version of Windows Vista or of Windows Server 2008 on an IDE/ATA disk does not generate a valid dump file when PAE mode is enabled

A computer that is running an x86 version of Windows Vista or of Windows Server 2008 on an IDE/ATA disk does not generate a valid dump file when PAE mode is enabled

Article ID : 953533
Last Review : June 9, 2008
Revision : 1.0
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SYMPTOMS

Consider the following scenario:

• You have an x86 version of Windows Vista or of Windows Server 2008 installed on a computer’s IDE/ATA disk.
• The computer has more than 4 gigabytes (GB) of physical memory.
• The system is running in Physical Address Extension (PAE) mode.
• You configure the system to generate a memory dump file when a fatal system error occurs.

However, when a fatal system error occurs, and you receive a Stop error message, no dump file is generated. Or, an invalid dump file is generated.

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CAUSE

The system must initialize direct memory access (DMA) registers to write the dump file. However, in this scenario, these registers are not initialized correctly. Therefore, the system uses an incorrect physical memory address when it writes the dump file.

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RESOLUTION

Windows Vista hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The Hotfix download available section and the online request forms display the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
Dumpata.sys 6.0.6000.20845 29,240 30-May-2008 05:49 x86
Aliide.sys 1.2.0.0 17,464 30-May-2008 05:50 x86
Amdide.sys 6.0.6000.20845 17,976 30-May-2008 05:50 x86
Atapi.sys 6.0.6000.20845 21,560 30-May-2008 05:49 x86
Ataport.sys 6.0.6000.20845 110,136 30-May-2008 05:50 x86
Cmdide.sys 2.0.7.0 19,000 30-May-2008 05:49 x86
Intelide.sys 6.0.6000.20845 17,976 30-May-2008 05:50 x86
Msahci.sys 6.0.6000.20845 28,216 30-May-2008 05:49 x86
Mshdc.inf Not Applicable 47,986 30-May-2008 01:09 Not Applicable
Pciide.sys 6.0.6000.20845 15,928 30-May-2008 05:50 x86
Pciidex.sys 6.0.6000.20845 45,112 30-May-2008 05:49 x86
Viaide.sys 5.1.3790.150 20,024 30-May-2008 05:50 x86
Windows Vista with Service Pack 1, x86-based versions
File name File version File size Date Time Platform SP requirement
Dumpata.sys 6.0.6001.22190 29,240 30-May-2008 05:57 x86 SP1
Aliide.sys 1.2.0.0 17,464 30-May-2008 05:57 x86 SP1
Amdide.sys 6.0.6001.22190 17,976 30-May-2008 05:57 x86 SP1
Atapi.sys 6.0.6001.22190 21,560 30-May-2008 05:57 x86 SP1
Ataport.sys 6.0.6001.22190 110,136 30-May-2008 05:58 x86 SP1
Cmdide.sys 2.0.7.0 19,000 30-May-2008 05:57 x86 SP1
Intelide.sys 6.0.6001.22190 17,976 30-May-2008 05:57 x86 SP1
Msahci.sys 6.0.6001.22190 28,728 30-May-2008 05:57 x86 SP1
Mshdc.inf Not Applicable 47,458 30-May-2008 01:09 Not Applicable SP1
Pciide.sys 6.0.6001.22190 16,440 30-May-2008 05:58 x86 SP1
Pciidex.sys 6.0.6001.22190 45,112 30-May-2008 05:58 x86 SP1
Viaide.sys 5.1.3790.150 20,024 30-May-2008 05:58 x86 SP1

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Windows Server 2008 hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a Hotfix download available section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The Hotfix download available section and the online request forms display the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008, x86-based versions
File name File version File size Date Time Platform SP requirement
Dumpata.sys 6.0.6001.22190 29,240 30-May-2008 05:57 x86 SP1
Aliide.sys 1.2.0.0 17,464 30-May-2008 05:57 x86 SP1
Amdide.sys 6.0.6001.22190 17,976 30-May-2008 05:57 x86 SP1
Atapi.sys 6.0.6001.22190 21,560 30-May-2008 05:57 x86 SP1
Ataport.sys 6.0.6001.22190 110,136 30-May-2008 05:58 x86 SP1
Cmdide.sys 2.0.7.0 19,000 30-May-2008 05:57 x86 SP1
Intelide.sys 6.0.6001.22190 17,976 30-May-2008 05:57 x86 SP1
Msahci.sys 6.0.6001.22190 28,728 30-May-2008 05:57 x86 SP1
Mshdc.inf Not Applicable 47,458 30-May-2008 01:09 Not Applicable SP1
Pciide.sys 6.0.6001.22190 16,440 30-May-2008 05:58 x86 SP1
Pciidex.sys 6.0.6001.22190 45,112 30-May-2008 05:58 x86 SP1
Viaide.sys 5.1.3790.150 20,024 30-May-2008 05:58 x86 SP1

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Ultimate
• Windows Server 2008 Standard
• Windows Server 2008 Enterprise
• Windows Server 2008 Datacenter
• Windows Server 2008 Datacenter without Hyper-V
• Windows Server 2008 Enterprise without Hyper-V
• Windows Server 2008 for Itanium-Based Systems
• Windows Server 2008 Standard without Hyper-V
• Windows Web Server 2008

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Keywords: 
kbwinvistapostrtmfix kbautohotfix kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB953533

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