A Bluetooth device may no longer work correctly when you wake a Windows Vista-based computer from sleep

A Bluetooth device may no longer work correctly when you wake a Windows Vista-based computer from sleep

Article ID : 929577
Last Review : August 29, 2007
Revision : 2.0
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SYMPTOMS

When you wake a Windows Vista-based computer from sleep, a Bluetooth device may no longer work correctly. After this problem occurs, the computer may stop responding when you try to put the computer to sleep again. Or, the computer may stop responding when you try to shut down or restart the computer.

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CAUSE

This problem may occur on a system that supports selective suspend if the computer goes to sleep shortly after the Bluetooth device’s power is cycled.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, 32-bit versions
File name File version File size Date Time Platform
Bthenum.sys 6.0.6000.20493 19,456 08-Dec-2006 04:35 x86
Bthport.sys 6.0.6000.20493 220,160 08-Dec-2006 04:35 x86
Bthusb.sys 6.0.6000.20493 29,184 08-Dec-2006 04:35 x86
Fsquirt.exe 6.0.6000.20493 181,760 08-Dec-2006 04:35 x86
Bthenum.sys 6.0.6000.16398 19,456 08-Dec-2006 04:34 x86
Bthport.sys 6.0.6000.16398 220,160 08-Dec-2006 04:34 x86
Bthusb.sys 6.0.6000.16398 29,184 08-Dec-2006 04:34 x86
Fsquirt.exe 6.0.6000.16398 181,760 08-Dec-2006 04:35 x86
Windows Vista, 64-bit versions
File name File version File size Date Time Platform
Bthenum.sys 6.0.6000.20493 23,040 08-Dec-2006 05:35 x64
Bthport.sys 6.0.6000.20493 276,480 08-Dec-2006 05:35 x64
Bthusb.sys 6.0.6000.20493 34,304 08-Dec-2006 05:35 x64
Fsquirt.exe 6.0.6000.20493 187,904 08-Dec-2006 05:35 x64
Bthenum.sys 6.0.6000.16398 23,040 08-Dec-2006 04:57 x64
Bthport.sys 6.0.6000.16398 276,480 08-Dec-2006 04:57 x64
Bthusb.sys 6.0.6000.16398 34,304 08-Dec-2006 04:57 x64
Fsquirt.exe 6.0.6000.16398 187,904 08-Dec-2006 04:57 x64

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WORKAROUND

To work around this problem, restart the computer.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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MORE INFORMATION

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 (/Feedback.aspx?kbNumber=816915/) New file naming schema for Microsoft Windows software update packages

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (/Feedback.aspx?kbNumber=824684/) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Business
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Starter
• Windows Vista Ultimate

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Keywords: 
kbbug kbfix kbqfe kbprb kbexpertiseinter kbhotfixserver KB929577

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Microsoft Knowledge Base Article

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