A Bluetooth device is unavailable after you perform a suspend-and-resume operation in Windows Vista

A Bluetooth device is unavailable after you perform a suspend-and-resume operation in Windows Vista

Article ID : 945518
Last Review : March 6, 2008
Revision : 1.0
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SYMPTOMS

Consider the following scenario:

• A Bluetooth device is connected through a universal serial bus (USB) connection on a computer that is running Windows Vista.
• You perform a suspend-and-resume operation on the computer.

In this scenario, the Bluetooth device that is connected to the computer is unavailable. For example, if you open Device Manager and then look for the Bluetooth device, you cannot see the Bluetooth device. Windows Vista does not successfully detect the Bluetooth device.

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RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451 (http://go.microsoft.com/?linkid=6294451)

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
Package_1_for_kb945518~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,781 05-Feb-2008 19:10 Not applicable
Package_2_for_kb945518~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,781 05-Feb-2008 19:10 Not applicable
Package_3_for_kb945518~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,781 05-Feb-2008 19:10 Not applicable
Package_4_for_kb945518~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,781 05-Feb-2008 19:10 Not applicable
Package_5_for_kb945518~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,776 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,425 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,352 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_client~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,713 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,421 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_sc~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,423 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,425 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_server~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,431 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,420 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_winpe~31bf3856ad364e35~x86~~6.0.1.0.mum Not applicable 1,424 05-Feb-2008 19:10 Not applicable
X86_9d24145a901c8a5b11c8b78dd300bdc2_31bf3856ad364e35_6.0.6000.20765_none_a7e63eb0e5f44562.manifest Not applicable 696 05-Feb-2008 19:10 Not applicable
X86_db114b66c237ffd642b00536a59d324d_31bf3856ad364e35_6.0.6001.22107_none_3074ca0ccef5bd39.manifest Not applicable 696 05-Feb-2008 19:10 Not applicable
X86_microsoft-windows-hid-user_31bf3856ad364e35_6.0.6000.20765_none_d513c87ca391dd69.manifest Not applicable 8,211 05-Feb-2008 06:45 Not applicable
X86_microsoft-windows-hid-user_31bf3856ad364e35_6.0.6001.22107_none_d73ce73ea085f962.manifest Not applicable 8,211 05-Feb-2008 06:50 Not applicable
Hid.dll 6.0.6000.20765 22,016 05-Feb-2008 06:24 x86
Hidserv.dll 6.0.6000.20765 25,600 05-Feb-2008 06:24 x86
Hid.dll 6.0.6001.22107 22,016 05-Feb-2008 06:22 x86
Hidserv.dll 6.0.6001.22107 26,112 05-Feb-2008 06:22 x86
Windows Vista, x64-based versions
File name File version File size Date Time Platform
Amd64_63688a0f1e48fb9bd6e371956924fe90_31bf3856ad364e35_6.0.6001.22107_none_e89b0b8215070e90.manifest Not applicable 1,042 05-Feb-2008 19:10 Not applicable
Amd64_8d7aeec600191a13d895ccc0b7ccbb2f_31bf3856ad364e35_6.0.6000.20765_none_5ec46ae0ddb5ffa6.manifest Not applicable 1,042 05-Feb-2008 19:10 Not applicable
Amd64_e5fb3a78a49ac3a7b61e5a285a9499f0_31bf3856ad364e35_6.0.6000.20765_none_d9bb3dffa18bbb9e.manifest Not applicable 700 05-Feb-2008 19:10 Not applicable
Amd64_microsoft-windows-hid-user_31bf3856ad364e35_6.0.6000.20765_none_313264005bef4e9f.manifest Not applicable 8,225 05-Feb-2008 06:54 Not applicable
Amd64_microsoft-windows-hid-user_31bf3856ad364e35_6.0.6001.22107_none_335b82c258e36a98.manifest Not applicable 8,225 05-Feb-2008 07:12 Not applicable
Package_1_for_kb945518~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,171 05-Feb-2008 19:10 Not applicable
Package_2_for_kb945518~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,007 05-Feb-2008 19:10 Not applicable
Package_3_for_kb945518~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,007 05-Feb-2008 19:10 Not applicable
Package_4_for_kb945518~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,007 05-Feb-2008 19:10 Not applicable
Package_5_for_kb945518~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,786 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,433 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,375 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_client~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,723 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,429 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,431 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,433 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_server~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,439 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,428 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,432 05-Feb-2008 19:10 Not applicable
Wow64_microsoft-windows-hid-user_31bf3856ad364e35_6.0.6000.20765_none_3b870e529050109a.manifest Not applicable 4,497 05-Feb-2008 06:41 Not applicable
Wow64_microsoft-windows-hid-user_31bf3856ad364e35_6.0.6001.22107_none_3db02d148d442c93.manifest Not applicable 4,497 05-Feb-2008 06:41 Not applicable
Hid.dll 6.0.6000.20765 29,184 05-Feb-2008 06:33 x64
Hidserv.dll 6.0.6000.20765 24,064 05-Feb-2008 06:33 x64
Hid.dll 6.0.6001.22107 29,184 05-Feb-2008 06:48 x64
Hidserv.dll 6.0.6001.22107 24,064 05-Feb-2008 06:48 x64
Hid.dll 6.0.6000.20765 22,016 05-Feb-2008 06:24 x86
Hidserv.dll 6.0.6000.20765 25,600 05-Feb-2008 06:24 x86
Hid.dll 6.0.6001.22107 22,016 05-Feb-2008 06:22 x86
Hidserv.dll 6.0.6001.22107 26,112 05-Feb-2008 06:22 x86
Windows Vista, IA-64-based versions
File name File version File size Date Time Platform
Amd64_63688a0f1e48fb9bd6e371956924fe90_31bf3856ad364e35_6.0.6001.22107_none_e89b0b8215070e90.manifest Not applicable 1,042 05-Feb-2008 19:10 Not applicable
Amd64_8d7aeec600191a13d895ccc0b7ccbb2f_31bf3856ad364e35_6.0.6000.20765_none_5ec46ae0ddb5ffa6.manifest Not applicable 1,042 05-Feb-2008 19:10 Not applicable
Amd64_e5fb3a78a49ac3a7b61e5a285a9499f0_31bf3856ad364e35_6.0.6000.20765_none_d9bb3dffa18bbb9e.manifest Not applicable 700 05-Feb-2008 19:10 Not applicable
Amd64_microsoft-windows-hid-user_31bf3856ad364e35_6.0.6000.20765_none_313264005bef4e9f.manifest Not applicable 8,225 05-Feb-2008 06:54 Not applicable
Amd64_microsoft-windows-hid-user_31bf3856ad364e35_6.0.6001.22107_none_335b82c258e36a98.manifest Not applicable 8,225 05-Feb-2008 07:12 Not applicable
Ia64_b6cea028b5b003a9a9a1ff8de26e5581_31bf3856ad364e35_6.0.6001.22107_none_d8a9819ca80f0534.manifest Not applicable 1,040 05-Feb-2008 19:10 Not applicable
Ia64_microsoft-windows-hid-user_31bf3856ad364e35_6.0.6001.22107_none_d73e8b34a084025e.manifest Not applicable 8,218 05-Feb-2008 08:11 Not applicable
Package_1_for_kb945518~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,171 05-Feb-2008 19:10 Not applicable
Package_1_for_kb945518~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 2,002 05-Feb-2008 19:10 Not applicable
Package_2_for_kb945518~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,007 05-Feb-2008 19:10 Not applicable
Package_2_for_kb945518~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 2,002 05-Feb-2008 19:10 Not applicable
Package_3_for_kb945518~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,007 05-Feb-2008 19:10 Not applicable
Package_4_for_kb945518~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 2,007 05-Feb-2008 19:10 Not applicable
Package_5_for_kb945518~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,786 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,433 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,375 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_client~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,723 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,429 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,425 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,431 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,426 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,433 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,429 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_server~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,439 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_server~31bf3856ad364e35~ia64~~6.0.1.0.mum Not applicable 1,434 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,428 05-Feb-2008 19:10 Not applicable
Package_for_kb945518_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mum Not applicable 1,432 05-Feb-2008 19:10 Not applicable
Wow64_microsoft-windows-hid-user_31bf3856ad364e35_6.0.6000.20765_none_3b870e529050109a.manifest Not applicable 4,497 05-Feb-2008 06:41 Not applicable
Wow64_microsoft-windows-hid-user_31bf3856ad364e35_6.0.6001.22107_none_3db02d148d442c93.manifest Not applicable 4,497 05-Feb-2008 06:41 Not applicable
Hid.dll 6.0.6000.20765 29,184 05-Feb-2008 06:33 x64
Hidserv.dll 6.0.6000.20765 24,064 05-Feb-2008 06:33 x64
Hid.dll 6.0.6001.22107 29,184 05-Feb-2008 06:48 x64
Hidserv.dll 6.0.6001.22107 24,064 05-Feb-2008 06:48 x64
Hid.dll 6.0.6001.22107 64,000 05-Feb-2008 07:49 IA-64
Hidserv.dll 6.0.6001.22107 78,848 05-Feb-2008 07:49 IA-64
Hid.dll 6.0.6000.20765 22,016 05-Feb-2008 06:24 x86
Hidserv.dll 6.0.6000.20765 25,600 05-Feb-2008 06:24 x86
Hid.dll 6.0.6001.22107 22,016 05-Feb-2008 06:22 x86
Hidserv.dll 6.0.6001.22107 26,112 05-Feb-2008 06:22 x86

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

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APPLIES TO
• Windows Vista Business
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Starter
• Windows Vista Ultimate
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Service Pack 1

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Keywords: 
kbexpertisebeginner kbhotfixserver kbqfe KB945518

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