A black screen issue occurs on a Windows Vista-based computer or a Windows XP Service Pack 2-based computer that has Onekey Recovery 5.0 installed when you upgrade the operating system

A black screen issue occurs on a Windows Vista-based computer or a Windows XP Service Pack 2-based computer that has Onekey Recovery 5.0 installed when you upgrade the operating system

Article ID : 951618
Last Review : July 8, 2008
Revision : 1.0
On This Page

SYMPTOMS

Symptom 1

You are running a Windows Vista-based computer that has Onekey Recovery 5.0 installed. If you try to upgrade the operating system to Windows Vista Service Pack 1 (SP1) by using Windows Update or another method, you may experience a black screen issue after the computer is restarted.

Back to the top

Symptom 2

You are running a Windows XP Service Pack 2 (SP2)-based computer that has Onekey Recovery 5.0 installed. If you try to upgrade the operating system to Windows XP Service Pack 3 by using Windows Update or another method, you may experience a black screen issue after the computer is restarted.

Note This issue occurs when the computer contains Onekey recovery software that is earlier than version 5.1. If the computer uses the Onekey recovery software version 5.1 or later versions, this issue does not occur.

Back to the top

CAUSE

Windows Vista SP1 and Windows XP SP2 are incompatible with Onekey Recovery 5.0.

Back to the top

RESOLUTION

Update information for Windows Vista

The following files are available for download from the Microsoft Download Center:

Update for Windows Vista

DownloadDownload the 951618 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=DDB2D8CF-6D37-45A3-B0B6-28B0EA95319B&displaylang=en)

Update for Windows Vista for x64-based Systems

DownloadDownload the 951618 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=91D8F00F-2CC0-473B-98F2-5DB9B467B81E&displaylang=en)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 (/Feedback.aspx?kbNumber=119591/) How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

There are no prerequisites.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista, x86-based versions
File name File version File size Date Time Platform
Acres.dll 6.0.6001.18032 2,560 08-Mar-2008 01:58 x86
Sysmain.sdb Not Applicable 3,263,802 12-Jun-2008 00:30 Not Applicable
Acres.dll 6.0.6001.22201 2,560 12-Jun-2008 02:57 x86
Sysmain.sdb Not Applicable 3,263,802 12-Jun-2008 00:30 Not Applicable
Aclayers.dll 6.0.6001.18089 541,696 12-Jun-2008 05:28 x86
Acxtrnal.dll 6.0.6001.18032 173,056 08-Mar-2008 04:19 x86
Drvmain.sdb Not Applicable 88,338 12-Jun-2008 00:30 Not Applicable
Aclayers.dll 6.0.6001.22201 541,696 12-Jun-2008 05:15 x86
Acxtrnal.dll 6.0.6001.22201 173,056 12-Jun-2008 05:15 x86
Drvmain.sdb Not Applicable 88,338 12-Jun-2008 00:30 Not Applicable
Windows Vista, x64-based versions
File name File version File size Date Time Platform
Sysmain.sdb Not Applicable 41,668 12-Jun-2008 00:32 Not Applicable
Sysmain.sdb Not Applicable 41,860 12-Jun-2008 00:30 Not Applicable
Aclayers.dll 6.0.6000.16700 327,680 12-Jun-2008 05:45 x64
Aclayers.dll 6.0.6000.20856 328,192 12-Jun-2008 05:32 x64
Acres.dll 6.0.6000.16700 2,560 12-Jun-2008 01:21 x86
Sysmain.sdb Not Applicable 3,220,124 12-Jun-2008 00:35 Not Applicable
Acres.dll 6.0.6000.20856 2,560 12-Jun-2008 01:18 x86
Sysmain.sdb Not Applicable 3,222,092 12-Jun-2008 00:31 Not Applicable
Aclayers.dll 6.0.6000.16700 537,600 12-Jun-2008 06:54 x86
Acxtrnal.dll 6.0.6000.16700 173,056 12-Jun-2008 06:54 x86
Drvmain.sdb Not Applicable 82,546 12-Jun-2008 00:35 Not Applicable
Aclayers.dll 6.0.6000.20856 537,600 12-Jun-2008 05:16 x86
Acxtrnal.dll 6.0.6000.20856 173,056 12-Jun-2008 05:16 x86
Drvmain.sdb Not Applicable 82,546 12-Jun-2008 00:31 Not Applicable

Back to the top

Update information for Windows XP

The following files are available for download from the Microsoft Download Center:

DownloadDownload the 951618 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=BDD33251-3E0B-4D14-BF02-DDCDEFB7EDED&displaylang=en)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 (/Feedback.aspx?kbNumber=119591/) How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

This hotfix requires Windows XP Service Pack 2 to be installed on the computer.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP, x86-based versions
File name File version File size Date Time Platform SP requirement
Acadproc.dll 5.1.2600.3396 39,424 24-Jun-2008 17:20 x86 SP2
Apphelp.sdb Not Applicable 217,346 24-Jun-2008 17:21 Not Applicable SP2
Apph_sp.sdb Not Applicable 769,742 24-Jun-2008 17:21 Not Applicable SP2
Apps.chm Not Applicable 80,262 24-Jun-2008 17:23 Not Applicable SP2
Apps_sp.chm Not Applicable 303,246 25-Jun-2008 05:53 Not Applicable SP2
Drvmain.sdb Not Applicable 9,696 24-Jun-2008 17:21 Not Applicable SP2
Sysmain.sdb Not Applicable 1,197,704 24-Jun-2008 17:21 Not Applicable SP2

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the Applies to section.

Back to the top

MORE INFORMATION

To avoid this issue, use one of the following methods:

• Use the Windows Update Web site to install the hotfix before you upgrade the operating system.
• Upgrade to the newer one-key recovery application before you upgrade the operating system.

For more information about this issue, visit the following Web sites:

http://consumersupport.lenovo.com/lenovo/hints/2414/1100.html (http://consumersupport.lenovo.com/lenovo/hints/2414/1100.html)
http://www.saming.com/up/upsafnt.html (http://www.saming.com/up/upsafnt.html)

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Back to the top


APPLIES TO
• Windows Vista Business
• Windows Vista Enterprise
• Windows Vista Home Basic
• Windows Vista Home Premium
• Windows Vista Starter
• Windows Vista Ultimate
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Microsoft Windows XP Home Edition
• Microsoft Windows XP Professional

Back to the top

Keywords: 
atdownload kbexpertiseinter kbqfe KB951618

Back to the top

 

Microsoft Knowledge Base Article

This article contents is Microsoft Copyrighted material.
Microsoft Corporation. All rights reserved. Terms of Use | Trademarks


You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

AddThis Social Bookmark Button

Leave a Reply

*
To prove that you're not a bot, enter this code
Anti-Spam Image